Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its powerful customization options, including CSS changes and adding custom data columns. It's praised for its diverse uses such as reseller signup, bug fixing, and pricing simplification. Key features like templated invite emails and customer tagging are well-received. Merchants commend its flawless operation and integration with Shopify metafields. The customer support, particularly from a team member named Brett, is recognized for its efficiency and responsiveness. The app is recommended for its excellent functionality and exceptional customer service.

March 15, 2016

Could do with changing a colour on the buttons but still great thanks!! Recommend!

Eivissakinddesigns
United Kingdom
Over 2 years using the app
April 10, 2023

I am thrilled to write a 5-star review for Helium Customer Fields! Their customer service is excellent, and their app is top-notch. We have been using Helium for years to vet our wholesale applicants, and we have never been disappointed.

The app is intuitive and easy to use, making our vetting process a breeze. The ability to customise fields and tailor them to our specific needs has been a game-changer. Plus, the app integrates seamlessly with our existing systems, which has saved us time and headaches.

But perhaps the most impressive aspect of Helium Customer Fields is their customer service. Whenever we have had questions or issues, their support team has been incredibly responsive and helpful. Their dedication to ensuring their customers are happy and successful is unparalleled.

Overall, I highly recommend Helium Customer Fields to anyone looking for a reliable, customisable, and user-friendly app for their vetting process. Thank you, Helium Customer Fields, for being such a valuable part of our business!

Esthemax Australia
Australia
Over 2 years using the app
Helium replied April 11, 2023

Wow, what an incredible review! Thanks for being a loyal customer for two years and counting! We're always eager to hear how we can improve, so if any feedback comes to mind... you know where to find us 😊

Edited April 14, 2016

Nice App - Does the Job, no issues faced till date.

Thanks for keeping it free.

Regards,
Shalin Pinto

Omni GENEius
"Something brewing innovatively while making Joy for all" A unique nine product Launch for a solid cause. Board Games, Toys, Creative Apps, something for all.

Omnigeneius
United Kingdom
Over 2 years using the app
September 16, 2015

Wow that was easy, works great thank you!

Create R4u
United States
About 2 years using the app
June 18, 2018

Great app for expanding our customer fields. Very responsive reps, couldn't be happier!

Lizzyjames
United States
About 2 years using the app
July 8, 2020

Great professionalism and team at our disposal for any questions and help. Really in love with this app and the branding which is well integrated to our theme. Perfect. Thanks for all.

AMATXI TRANSFERT
France
About 2 years using the app
Helium replied July 9, 2020

So glad to hear this amazing report! Thanks for the incredible review 😄

October 27, 2022

We use this app to help our customers register or edit their account using a form we have created in Customer Fields. Our customers are able to opt out of paying VAT if they are eligible and can start purchasing immediately without having to contact us to change their account and refund the VAT retrospectively. We had a small problem with how to add the 'Edit Account' link to the account page and after reaching out for help it was done for us, what more can you ask for. Excellent app and great support. Thanks for your rapid response & help.

Valentine Wigs
United Kingdom
About 2 years using the app
Helium replied October 27, 2022

Amazing feedback! 🎉
Thanks for drawing attention to how Customer Fields helps you register and fulfill orders for B2B customers who are VAT-exempt/Tax-exempt. Cheers!

March 5, 2018

This is a wonderful app for a very low cost. Customer support for this company is also outstanding. They actually brought an issue to my attention that I did not even know I had and went right in to fix it promptly. There is a lot to be said for excellent customer service. These guys are a keeper!

Full Moon Loom
United States
About 2 years using the app
June 16, 2018

Robust way for us to store additional customer information eg membership numbers, start and expiry date of membership.

Legobricksworld
Singapore
About 2 years using the app
March 9, 2022

A highly polished, flexible and well-thought-through app, and the only one which enabled us to do exactly what we were looking for. Very impressed and highly recommended.

Harringtons Pet Food
United Kingdom
About 2 years using the app
Helium replied March 10, 2022

"Highly polished" has our dev team glowing 😇
Thanks for making our day!