Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its powerful customization options, including CSS changes and adding custom data columns. It's praised for its diverse uses such as reseller signup, bug fixing, and pricing simplification. Key features like templated invite emails and customer tagging are well-received. Merchants commend its flawless operation and integration with Shopify metafields. The customer support, particularly from a team member named Brett, is recognized for its efficiency and responsiveness. The app is recommended for its excellent functionality and exceptional customer service.

September 13, 2018

Absolutely fantastic service. Chelsea figured everything out for us! Wouldn't hesitate to suggest them to another store looking for help with gated content etc.

shopsportsyard
Canada
Almost 5 years using the app
October 17, 2015

Easy to use, great functionality and highly recommended!

Hyatt Fruit Company
United States
Almost 5 years using the app
Edited May 4, 2023

Very quick at answering any questions I have! Very easy to build your form with whatever fields you want. Also, they are very nice people to work with!

Hemp Element
Canada
Almost 5 years using the app
Helium replied May 4, 2023

Thanks for being a loyal customer for 5 years and counting! 😄

July 24, 2018

Chelsea is AWESOME!!!

What a good support team and KIND!!!!

Love ya!!!

Natural Life Clothing
United States
Over 4 years using the app
August 27, 2019

This app really helps us with verifying age. It makes it simple, saves us time, and helps us avoid legal issues. Plus customer service is awesome. They take the time to understand any issues we have.

Thanks So Much From Cloud City Vapes

Cloud City Vapes NC
United States
Over 4 years using the app
Helium replied September 4, 2019

Thanks for the great feedback and specific use case of age verification! We're glad to see you're benefitting from the app and our support team. :)

Edited May 14, 2019

Every single concern or fix is handled at lightning speed and to perfection. Kyle is SO attentive and quick with his responses and the work. Thank you! This form has already saved our company so much time on data entry!

Saddlemans
United States
Over 4 years using the app
June 9, 2022

We ran into a problem after updating our website and Customer Fields was very helpful and efficient with their assistance.

All Pima Apparel
United States
Over 4 years using the app
Helium replied June 9, 2022

Thanks for being a customer since 2017! Your wholesale registration form is looking great. 😄

Quick tip: You may want to consider adding a separate form for retail customers as well. On your current plan, you can add an additional registration form at no additional cost. We're standing by to help if needed 👍

January 21, 2016

Took only a minute! Works great!

Jacquis Preemie Pride
United States
Over 4 years using the app
Edited March 5, 2020

Phenomenal app!

Allows quick and easy custom form setup and custom meta-data manipulation. There are a TON of advanced features in their easy-to-use app GUI which allow you to capture, manipulate, and store pretty much any kind of data in almost any way you can imagine.

ALSO, my personal favorite, the app offers the ability to code your own custom form solutions to work around restrictions imposed by the Shopify platform and for those extra tricky integrations between multiple 3rd party extensions.

PLUS, their support is out of this world. I've had frustrating experiences with other Shopify app support teams, not the folks from Helium. I've never waited for more than a day to hear back, and more than once the team has deployed hotfixes for bugs we've identified within days. I do not often review apps, but I really can't recommend this one enough.

Schoolhouse
United States
About 4 years using the app
Helium replied April 13, 2020

Thank you for the phenomenal review! This is very rewarding to hear after so much effort has been put into making advanced features available in such an easy-to-use format. Thank you 💯

Edited April 1, 2019

We installed this app as a way of getting customers who purchase our products through retailers into Shopify Customers along with those who purchase through our website for the purpose of centralising warranty info. Kyle has been amazing and helped us customise it to our needs. Highly recommended!

Evolve Skateboards Australia
Australia
About 4 years using the app