Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly features, customization options, and seamless Shopify integration. It's favored for collecting custom data, streamlining information inputs, and enhancing customer engagement. The intuitive form builder allows for the creation of complex forms without programming knowledge. The app is also praised for its ability to fix Shopify bugs and improve user experience. The support team, particularly Brett, is commended for their responsiveness and problem-solving skills. Merchants also note the app's aesthetic compatibility with their sites and its positive impact on sales.

March 20, 2020

very buggy, doesnt work on mobile for us, and we just found this out. probably lost a lot of potential customers because of it.

Rue Porter
United States
6 months using the app
Helium replied March 20, 2020

The app's forms are fully responsive and perform well on all types of mobile devices, so there's likely something else going on with your theme code affecting the app's functionality.

Our support team is able to fix these theme issues 99% of the time, even when the problem isn't caused by Customer Fields (other apps or customizations you've made to the theme code).

Unfortunately, there's nothing we can do since you uninstalled without contacting support. We're here to help (at no cost to you) should you decide to reinstall the app!

February 21, 2016

No support for other languages but English

Reduceri Ro
Romania
22 days using the app
August 28, 2018

The staff was helpful to try to resolve issues, if not a little slow to respond. Overall for simply the addition s of custom fields, and without social media log in capability I just cant justify an extra $20 a month when I cant see much benefit and am paying for a essentially a month of trying to get it configured right.

Inerd4u
United States
19 days using the app