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I have been using the app for about 6 months and it worked perfectly! But since the last update of the app my daily business doesn't work anymore. I have contacted the developers three times. The first reaction was quite fast, but it didn't fix the problem. Today I am sad that I had to uninstall the app because it doesn't work for me anymore.
Hi there,
I'm sorry to hear about the issues you've encountered with our app after the recent update, and I appreciate you reaching out to share your experience. Our team is committed to addressing and resolving any issues promptly, and I apologize for any inconvenience this has caused.
Great news! We've addressed and improved our customer support response time.
Additionally, we're continuously working on improvements, and your feedback is invaluable in this process. We'll strive to ensure a smoother experience for you. Thank you for your understanding and patience.
- Ivy
We've been using the app for a month and were really happy with it. It's great for setting up and running sales, either hands on or auto pilot. A few glitches during set up with the view on my store page but it got sorted out.
Hello,
Thank you for your positive feedback! We're delighted to hear that you've been happy with the app for the past month. It's great to know that it has been effective, whether manually or on auto-pilot. We appreciate your understanding during the setup glitches, and we're glad to hear that everything got sorted out.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your feedback and appreciate your continued use of our app.
- Ivy
Daily Deals allowed me to create quickly a post purchase upsells email with no coding skill required. When I had some questions, customer server was extremely efficient allowing me a fast and succesful deployment.
Great support! Great app! Meets my needs and unique promotions. Very helpful and the person/team/company is open to suggestions.
This app was great for managing my BFCM sales. I had a few technical issues (all my fault, not the app), which Conner was great at helping me resolve. Customer Support was very fast , which allowed me to run very rewarding campaigns this year. I would highly recommend this app to anyone wanting to run deals.I will continue to use it to run spot deals in my shop. Thanks!
Meet exactly what I need! Easy to use. Thank you very much. The only one issue I have that I don't know how to embed to front page. I customize theme to add this collection to front page, but it will lose the display setting of the app.
Hi there,
Thank you for your positive feedback! We're delighted to hear that the app meets your needs and is easy to use. We understand the challenge you're facing with embedding it on the front page without losing display settings.
To resolve this, we recommend reaching out to our support team directly. They can provide you with specific guidance tailored to your theme customization and ensure a seamless integration on your front page. We appreciate your understanding and look forward to assisting you further.
- Ivy
I am reluctantly using this because I haven't taken the time to try other apps. However, any app that does not answer support emails (especially after several attempts) will not get my business very long. Room for improvement in the app and things that could probably be fixed with a simple support response. Probably will never know...
Hello,
I'm so sorry to hear that you didn't hear from our support team. We are available to help you. We sent you a response on your initial query, but haven't heard back since then.
You can reach out to me directly for help at conner@galacticapps.com and I will be more than happy to help solve your problems!
Thank you!
- Conner
The app itself has potential. It does display the deals in an attractive manner. However, the app itself has plenty of faults. For one I've had it get stuck on the same product several days in a row. Also the ability to have customers sign up and get deals is pretty bad. The email list doesn't connect to ANY email services. I used the app for almost 6 months and didn't have a single person sign up for the bonus list. I also had a grand total of maybe a dozen buys through the app itself. Finally, the items stayed discounted after I removed the app because it hard codes the discount. (It's like a person manually adding a deal through the admin) The back office part is also pretty slow.
Thank you for the feedback! Regarding the email signup, we're actively working on integrations with email marketing platforms. In order to attract more signups, we'd advise to test out different copy related to your store as that has the most positive effect on conversions.
As for the items staying discounted after removing the app, this happens because Shopify cuts off our access as soon as you uninstall, so we can't revert the prices. Before uninstalling, please first pause or delete all deals. To fix any products with this problem, just re-install Daily Deals, stop all deals, and then uninstall again.
We've been making some big improvements on the backend, so you should be noticing a nice speed improvement from here on out. Please feel free to reach out to our support at support@dailydeals.ai if there is anything else specific we can help with.
Awesome app with great features. I really like how it creates a deals page for my website that customers can refer to. I received great support from Conner when I had a technical glitch and now everything runs perfectly! I would definitely recommend this product to other store owners.
Thanks! What a wonderful review from a wonderful shop! :)
Great app, it does what it says and it is fundamental for my business as it is built around the one-deal-a-day business model.
Their support is also instrumental!