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I have been using the app for about 6 months and it worked perfectly! But since the last update of the app my daily business doesn't work anymore. I have contacted the developers three times. The first reaction was quite fast, but it didn't fix the problem. Today I am sad that I had to uninstall the app because it doesn't work for me anymore.
Hi there,
I'm sorry to hear about the issues you've encountered with our app after the recent update, and I appreciate you reaching out to share your experience. Our team is committed to addressing and resolving any issues promptly, and I apologize for any inconvenience this has caused.
Great news! We've addressed and improved our customer support response time.
Additionally, we're continuously working on improvements, and your feedback is invaluable in this process. We'll strive to ensure a smoother experience for you. Thank you for your understanding and patience.
- Ivy
The app itself has potential. It does display the deals in an attractive manner. However, the app itself has plenty of faults. For one I've had it get stuck on the same product several days in a row. Also the ability to have customers sign up and get deals is pretty bad. The email list doesn't connect to ANY email services. I used the app for almost 6 months and didn't have a single person sign up for the bonus list. I also had a grand total of maybe a dozen buys through the app itself. Finally, the items stayed discounted after I removed the app because it hard codes the discount. (It's like a person manually adding a deal through the admin) The back office part is also pretty slow.
Thank you for the feedback! Regarding the email signup, we're actively working on integrations with email marketing platforms. In order to attract more signups, we'd advise to test out different copy related to your store as that has the most positive effect on conversions.
As for the items staying discounted after removing the app, this happens because Shopify cuts off our access as soon as you uninstall, so we can't revert the prices. Before uninstalling, please first pause or delete all deals. To fix any products with this problem, just re-install Daily Deals, stop all deals, and then uninstall again.
We've been making some big improvements on the backend, so you should be noticing a nice speed improvement from here on out. Please feel free to reach out to our support at support@dailydeals.ai if there is anything else specific we can help with.