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Awesome customer support and a great app.
Shop for Good is the perfect way for you and your customers to seamlessly give back.
I would highly recommend this app for anyone who is looking to integrate donations into their eCommerce platform.
When I started a campaign I went ahead and scheduled a consultation call, which was a breeze to set up. Melaney, their Head of Marketing & Strategic Partnerships was the one who directly called me on the scheduled time. Let me just say it was one of the most productive calls I had made with my business. Not only she patiently listened to our needs, she went above and beyond the help my business overall. What a great service. If you are on the edge of deciding, go ahead and make the decision to partner with them. At the end of the day, you want to partner with companies who sincerely care about your business rather than an outsourced service only answers tickets without care. I strongly recommend them.
Our brand and the charity we are working with want to be a transparent as possible every step of the way on how we are working to make a difference. This app along with our results page on the charity website helps us with this goal. We are beyond amazed at how responsive this team was, and how willing they were to help get everything set up. Excited to continue to work with this team in the future.
So happy to help!
I'm new to implementing fundraising/charity functionality on sites and didn't really know where to start. Melaney and I hopped on a call and screen share and she walked me through everything. Not only did we go step-by-step through the app, but she helped me out with general concerns and gave me great advise on starting the site up.
I'm still working on configuration but really like how easy it is. Thus far, I think it's a great product with excellent customer service!
SECOND UPDATE: The devs reached out and things have resolved very positively. I really appreciate their desire to work with people who use their app.
UPDATE FOR DEV REPLY: I'm not talking about the pricing change, I'm talking about the removal of free features and making them paid. You're forcing your customers to make a decision between upgrading and paying you, or continuing with the current free plan but unable to make changes to certain (now paid) features. This is not okay, and it's unethical.
ORIGINAL REVIEW: While this app is great for automating donations and providing a lot of options when you're willing to pay the astronomical price of almost $300 per month, the free user is left with uncertainty and treated poorly.
I've been a free user for over a year now (I don't make enough money in my shop to justify the monthly subscription) and it's been great. However, Shop For Good and DailyKarma willing remove previously free features and move them to paid tiers with little to no notice (sorry I don't consider an email newsletter that I can't seem to find as notice).
A feature I had been using extensively the entire time (donations on specific products, because not everything in my store is meant for donations) was recently moved to the paid tier. While I am still able to use it as is, I'm unable to ever make any changes or add new products to it without needing to upgrade, and I find that to be quite disturbing on them to remove features from users and then force them to pay for it to return. It's shady business practices at best and greedy at worst. You're a social impact and donation app, not a massive profit machine.
This has left me needing to find another way to gather donations because their paid tiers would destroy my overhead and bleed my shop dry. They've been slow in emails (taking a week at a time to respond) and unwilling to help me out here other than to suggest I pay. I'm so disappointed and saddened by this whole experience.
(Note to anyone considering the free plan, read the fine print that wasn't there when I started, they take 10% of your donations to pay themselves. So that "free" tier is not actually free.)
Thank you for taking the time to share your concerns regarding our recent pricing changes. We genuinely apologize for any inconvenience caused. We understand that pricing adjustments can be challenging and we appreciate your feedback.
The decision to update our pricing structure was driven by several factors, including rising operational costs and a desire to maintain the high quality of our products and services. The notification was sent to your Shop for Good dashboard on May 29. We assure you that we have carefully considered these changes to ensure continued value for our customers.
Thank you for your understanding, and we are committed to continually improving our services based on customer feedback.
This app is amazing. The setup is super easy. I highly recommend setting up a call with Melany if you have any trouble. She's great to work with and will take the time to make sure you understand everything the app has to offer.
Amazing app with amazing support. Easy to use and quick to setup. This apps helps us donate to a good cause and easily works with shopify. Mel and team were very helpful. Thanks!
We’ve used this app on Kevue.com to signal to our customers the donations that are giving in their behalf. Great app and awesome support.
Thank you for being such great partners!
We were looking for a way to accept donations for our COVID Give PPE to our Frontline Heroes campaign. Melaney got on a call and graciously shared valuable information and was a great help. Install this app. Like, now!
I am in the process of setting up a store for my nonprofit organization. I downloaded the Shop for Good app and had some questions, so I signed up for a 15-minute consultation. Mel called me on time and walked me through how to use the app so my nonprofit could get the most out of it. She was very helpful and caring, spending time to listen to what my needs are. Now after the call, I can say that I look forward to using this app to increase my sales and generate donations. I am so glad I found Shop for Good!