Data Export IO: Reports

--- Update Feb 2025
I just realized they updated their app offering different tiers. I've been with them almost 10 years. They put me on the top tier ($20/mo) when I'm only using bottom tier level of service ($5/mo). But I didn't even know they did this! Very frustrating! And my reports have started failing too! Maybe avoid? Also, unlike I said in previous reviews, I see nowhere to get support, they removed that! Very disappointed.

--- UPDATE 10/7/20
Actually, I asked them to do something very simple. I simply want to reverse order the report by the date. Support said they would have to do that for me. Great. I assumed it would take 5 minutes. After realizing oh, they didn't do it yet, he said it would be 3 hours. Meh, okay, makes sense. Even tho it's one silly line of SQL, they should just offer that option as part of the app. I finally get an email *the next day* saying it's done. I test it and the report is indeed sorted descending, BUT THE DATA IS ALL WRONG! This really pisses me off. This is the smallest, simplest thing I'm asking (from my perspective, I understand I am biased), and they take a day to do it, then mess up my report so now I have to recreate it. This really pisses me off. But, on the plus side the support chat is very responsive! --- Old review from 10/6/20
I used this to send sales reports to my partners. It was a bit tricky to figure out, and it still is, BUT the support was SUPER RESPONSIVE and helpful! It's been years since I touched the app, but the reports have been very reliable and well worth it! I was just adding a new report (after years), and I was having trouble with a new feature, and the chat support WAS SUPER QUICK AND SOLVED MY PROBLEM QUICKLY! Excellent! I'm going to start making more reports for myself. Great app, great price (I think I pay $15 a month, I started early w/ them, they may have changed their price by now, IDK)

There are a lot of pre-built reports that you can use straight away. If you do want changes, you can contact the customer service chat. Sometimes you are a bit lost in translation but in the end you will always get the report that you want. If you ask them how they do it they will kindly explain.

I have used many reporting apps over the years, but I've never experienced the level of service that the team at DataExport.IO offer.

We have ALOT of custom requirements for our business, and so far they've been able to provide every report we've needed - and usually within a few minutes.

Yes, there are other good reporting apps. They all more or less pull the same info - whatever Shopify makes available through the API. But what really makes this team special is that where the API is unable to directly provide certain data we need, this team has made the effort to think creatively and provide us the numbers that are critical to our daily business where 'out of the box' those numbers couldn't be pulled.

Thank you again!

Great UI and their team is always quick to respond and take action to all my inquiries and feedback.

I sent them a msg but was unable to finish so I just said I'd return to provide more info but regardless of that, they followed and still did their best to try and figure out what I needed.

I am very happy and satisfied with the level of service from customer support and love the ease of navigating the website. Asha was extremely patient with me and took the time, even into the wee hours of the morning, to make the necessary corrections and updates to my customized report. She showed her excellent knowledge and expertise on all subjects that I had questions on. She and the other reps that I have come in contact with have shown excellent customer service. Keep up the good work!

Quick & easy with a plethora of reports & fantiastic immediate support.

Great customer support and very useful when you have the basic shopify plan. Especially for creating inventory reports. Shopify reports are too limited there.

Unfortunately the inventory does not sync with Shopify. You get outdated stock information in your reports.

I hope they are able to fix that problem.

Nice App, It really helpfully. Nice Support team They are very efficient.

Data Export is exactly what we were looking for. Love that we can customize the report ourselves and make easy changes if we need to. There is always someone available in the chat for questions and resolutions in real time. We are on the basic plan because we only need one report. We don't have to pay extra for what we don't need. Highly recommended!
It's now 2024 and we still love Data Export! They just edited our original report to add the functionality we need without trying to sell us a bigger plan. Thank you, Data Export!

Chan was great and guided me with patience. The app has great reports. I am using it every day now.