Rezensionen (424)
Anpassen
-
Nach Bewertung
I installed this app cause I had some problem with the standard feed and I must say it is very functional, easy to set up and understandable. The customer support is always ready to help you for every question or doubt and it gives you the possibility to fully manage your product feed. 100% suggested!
Hi! Thank you very much for your great rating, we appreciate it! Your experience is very important for us, and we are glad that you are having a good one. Do not hesitate to reach out to us anytime you have a problem with data feed management.
~Ewa/ DataFeedWatch
Best customer service / support I've ever experienced. Paweł was extremely helpful and generous with his time. First time I've bothered to write a review for an app, thanks to him. The app is actually easy to use so you don't necessarily need support, but it's amazing to know that should any questions or concerns come up, they are there for you and respond almost instantly. Before installing Datafeed Watch, I was having issues with my product data not syncing correctly to Facebook and Paweł was on a screenshare with me and walked me through everything until we fixed it.
Hi! Thank you very much for your nice words :) Please remember: whenever you come across an issue, you can always count on our Support Team :)
~Milosz / DataFeedWatch
Great app with heaps of resources. Casper was a big help in getting us onboarded.
Hi!
Thank you for posivite feedback!
Should you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your business and value your satisfaction with our software and support.
~Milosz / DataFeedWatch
Good app but customer service so bad. They respond in two weeks. My ticket: 588919 and 586637. And now it's still unresolved!
Hi there,
Thank you for sharing this feedback on your experience. Our Support team takes issues like these very seriously, and they are always ready to help. We encourage our clients to use the chat feature since this is the fastest way to communicate and resolve issues. Is there anything else I can help you with?
~Milosz / DataFeedWatch
My understanding from other is that this is a good app for doing Google Shopping Feeds. However, if you want to do other feeds, beware. The Wish feed is simply broken; it exports in the wrong format. I pointed this out to them, and, amazingly, rather than implement the simple fix they told me to create a custom feed for Wish from Scratch. Then came eBay. Data Feed Watch doesn't handle variations correctly; they come up in random order. This can be done correctly, as other listing are. I have been trying to get DataFeedWatch support to work on this for weeks now, but the only tech support is by chat , and you often get different people each time. And they don't have a case system, so I have to explain to new people the problem each time, and then exactly nothing happens. If you know exactly what you want and know this product will do it, OK, but if you want to set up multiple feeds for different stores, and if you want decent support, go elsewhere. I have had a 1 star experience with the product, and a 0 star experience with tech support.
This app is critical to organizing and linking your products correctly. The customer service team is incredibly helpful. They guided me through the set-up and within 1 hour, I was up and running with the correct product names, IDs, descriptions, etc. Because a lot of coding was done on the website, this was a pain point but Data Feed Watch was and is the solution!
Hi,
Thank you for your great review and rating! We are so happy you love DataFeedWatch. And our pleasure to support you!
If you need further help, feel free to contact us anytime.
Best,
Milosz
Marvin and the team were brilliant with their onboarding. The have built a powerful tool to help fix our e-commerce feeds in a very easy and quick process. Highly recommend
Hello,
Thank you for taking the time to share your feedback about your onboarding experience with Marvin and our team. We're thrilled to hear that you found our onboarding process brilliant and that you appreciate the power of our tool for optimizing product feeds.
If you have more questions, need further assistance, or want to explore additional ways to enhance your e-commerce feeds, please feel free to reach out. We're here to support your success.
~Milosz / DataFeedWatch
Paweł and Emanuele are great. They made onboarding super easy and smooth. They answered all of my questions and gave me the confidence to dive into this awesome app. Highly recommend.
Thanks guys and DFW!
Hi!
Thank you so much for your rating. Drop us a line whenever you need our support! We’re here to help our customers grow!
~Milosz / DataFeedWatch
I have tryied to contact them for a week to restore my password and haven't got any response. Affecting my business :(
Hi,
I’m really sorry to hear that you didn't got any response.
I already contacted our support and I was told that they replied you twice in the past week. Please check your spam folder, there may be messages from us there
We’re sure that we can get it sorted. Please let us know if you received the messages or contact us via chat. We'll be glad to help you.
Best,
Milosz
Great platform, it has resolved some ongoing issues we were experiencing with our Google Feed and allowed us to optimise our product listings on both our store and in GMC.
The platform is very easy to use and we've received awesome support from Marvin!
Hi! Thank you for your nice words :) Managing product feeds is not an easy ride. So don't worry when something goes wrong or you come across some errors. Simply reach out to Marvin, he'll always be happy to help you.
Ewa/DataFeedWatch