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The app is doing exactly what I needed and the support is great. We got our first onboarding meeting with Marvin Flores. Even though we knew a bit about how to use DFW after less than an hour we are now way more confident and we will be able to manage our feeds with almost no help.
Thank you for your review!
~Milosz / DataFeedWatch
Marvin was EXTREMELY helpful. He got our entire feed cleaned up in less than an hour on our onboarding call. This is going to have a huge impact on our business and we are so impressed so far!
Hello! Thank you so much for your great words!
~Ewa/DataFeedWatch
Superb app and support! I use it for our Google Shopping feed and will also use it for Bing and Facebook. Worth every cent.
Hi,
Milosz from DataFeedWatch here. Thank you so much for your awesome comments, we're really happy to know that you love our app & support!
Beste Entscheidung auf datafeedwatch zu wechseln. Erfüllt alles, was es zur professionellen Datafeed-Optimierung braucht. Superschneller Support, freundlich & kompetent, Onboarding-Session, eigene Academy zum Erlernen und Nachschlagen. Absolut jeden € Wert! 10-Sterne!
Hi,
Freut uns sehr zu hören, dass Sie mit unserem Service zufrieden sind und der Wechsel zu DataFeedWatch gelungen ist. Vielen Dank für Ihre Bewertung!
~Milosz / DataFeedWatch
Very miserable experience. I can only speak about the Amazon marketplace channel. Perhaps the platform is more stable for other channels, but if you are looking to prepare feeds for Amazon using DataFeedWatch - I strongly suggest you consider other options.
The Amazon Order Management module is so buggy it became laughable after a while. I think they only recently added it - but clearly they haven't bothered with alpha, let alone beta testing.
I stuck with them for several weeks, always believing things were about to start getting better. In fact, things got worse. After I spent 12+ hours building templates for Amazon feeds, the portal reported an error to which they responded "We have encountered a problem downloading products" and asked me to re-install. They assured me that re-installing would not impact my templates. I re-installed the app, and guess what? No more templates.
Their customer service team does respond in a relatively timely fashion. But the substance of their guidance is so bad that oftentimes no guidance at all would have been better.
Buyer beware!
Datafeedwatch has helped us sync our products more effectively to different Merchant Centers and Marvin was very helpful in setting our store up! He was able to educate our team in creating different rules and correlations and ensure all of our products get listed correctly without any error. Big thanks to Marvin and the DFW team.
Hi! Thank you for your review and nice words about our own Marvin! Remember, anytime you need help or support with your product feeds, don’t hesitate to contact us!
~Ewa/DataFeedWatch
Awesome feed app! I tried many other feeds app and they are only able to perform basic customization. This Datafeed watch allow to perform some really advanced customization in feed. Supports are also awesome, was really patient with helping me solving a complicated problem.
Hello! Thank you for your appreciation :) If you’re more interested in advanced tips and tricks, visit our blog or grab one of our enlightening ebooks. I’m sure you will find something for yourself!
~Ewa/DataFeedWatch
Fast and helpful customer service.
Magdalena was very polite and directed me to what I needed in order to solve my questions.
These people rock!! A++
Wow, thank you so much for this great review. We are happy to hear that you like our support. Reach to ous anytime you need! :-)
~Milosz / DataFeedWatch
Had great customer service from Casper. He was able to help fix our feed in a manner of minutes. Top notch!
Hi!
Thank you so much for sharing your positive experience with Casper!
Should you have any more questions or need further assistance, please feel free to reach out. We truly appreciate your feedback and value your business.
~Milosz / DataFeedWatch
This app is total time wasting. Customer service is useless. I Just wasted time for nothing. There are no easy access to cancel the plane
Hi!
Thank you for taking the time to share your feedback with us. We sincerely apologize for any frustration or inconvenience you experienced while using our app, and we appreciate the opportunity to address your concerns.
First and foremost, we'd like to clarify a few facts regarding your experience:
- We extended your free trial from the initial 2 weeks to 3 weeks to ensure you had ample time to explore our app and its features.
- We understand that you had several interactions with our Support Agents during your trial period. Our team is here to assist and guide you to make the most of our app.
- We acknowledge that you encountered issues from the beginning and even reinstalled the app. We also assisted you in installing the necessary stores.
- You requested a Feed Setup for one of your stores connected to the Google Channel, which we promptly completed. Due to some complexity in the setup, we extended your free trial by an additional week as a goodwill gesture.
- Upon completing the Feed Setup, we sent you an email with instructions on what additional data needed to be added to make it fully functional.
We want to clarify that our intention has always been to empower you with the tools and guidance to set up and manage your store effectively. While we offer comprehensive support, including tutorials, guides, and assistance from our Support Agents, we do not set up stores or manage them on behalf of our users.
We appreciate your feedback, as it helps us improve our services. We understand that your expectations were high, and we apologize if these were not met. If you have further questions or need assistance with a more comprehensive setup, we recommend considering our Feed Factory feature, which provides end-to-end assistance. You can also contact our Customer Support and we'll be more than happy to help you.
~Milosz / DataFeedWatch