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Awesome feed app! I tried many other feeds app and they are only able to perform basic customization. This Datafeed watch allow to perform some really advanced customization in feed. Supports are also awesome, was really patient with helping me solving a complicated problem.
Hello! Thank you for your appreciation :) If you’re more interested in advanced tips and tricks, visit our blog or grab one of our enlightening ebooks. I’m sure you will find something for yourself!
~Ewa/DataFeedWatch
Fast and helpful customer service.
Magdalena was very polite and directed me to what I needed in order to solve my questions.
These people rock!! A++
Wow, thank you so much for this great review. We are happy to hear that you like our support. Reach to ous anytime you need! :-)
~Milosz / DataFeedWatch
This app is total time wasting. Customer service is useless. I Just wasted time for nothing. There are no easy access to cancel the plane
Hi!
Thank you for taking the time to share your feedback with us. We sincerely apologize for any frustration or inconvenience you experienced while using our app, and we appreciate the opportunity to address your concerns.
First and foremost, we'd like to clarify a few facts regarding your experience:
- We extended your free trial from the initial 2 weeks to 3 weeks to ensure you had ample time to explore our app and its features.
- We understand that you had several interactions with our Support Agents during your trial period. Our team is here to assist and guide you to make the most of our app.
- We acknowledge that you encountered issues from the beginning and even reinstalled the app. We also assisted you in installing the necessary stores.
- You requested a Feed Setup for one of your stores connected to the Google Channel, which we promptly completed. Due to some complexity in the setup, we extended your free trial by an additional week as a goodwill gesture.
- Upon completing the Feed Setup, we sent you an email with instructions on what additional data needed to be added to make it fully functional.
We want to clarify that our intention has always been to empower you with the tools and guidance to set up and manage your store effectively. While we offer comprehensive support, including tutorials, guides, and assistance from our Support Agents, we do not set up stores or manage them on behalf of our users.
We appreciate your feedback, as it helps us improve our services. We understand that your expectations were high, and we apologize if these were not met. If you have further questions or need assistance with a more comprehensive setup, we recommend considering our Feed Factory feature, which provides end-to-end assistance. You can also contact our Customer Support and we'll be more than happy to help you.
~Milosz / DataFeedWatch
I worked with Marvin to assist with setup, he was super awesome and very helpful. Great product, and great team! A+
Many thanks for your appreciation! In case of any issues or doubts, don’t hesitate to contact us.
~Ewa/DataFeedWatch
Works amazingly well with shopify (also with multiple languages and countries). Also the support agent I got was very helpful and friendly!
Hello! Thank you so much for your lovely review! Remember, you can always count on our support. If you want to extend your knowledge about data feed management, visit our blog, or download one of our enlightening ebooks.
~Milosz / DataFeedWatch
Charged me $128 when I never used the application. Tried reached customer service about this charge multiple times and no response. Would not recommend.
A great team that are helpful from start to finish. Marvin Flores & Emanuele Ramacci have been a wonderful to work with thank you guys for your help.
Hey!
Thank you for your kind words and positive feedback! It's always our goal to assist you effectively, and we're grateful for the opportunity to be of service.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your acknowledgment and value your business.
~Milosz / DataFeedWatch
I had two issues within the first 10 minutes of using it - usually not a good sign. When I contacted the support I was asked (by the support person!) to pay for the solution during trial. Very weird. The customer support was also not very understandable and did not really try to be helpful. Unfortunately 1/5.
Hi there,
We’re sorry to hear that your first encounter with DataFeedWatch was disappointing.
It looks like you had started the process to begin your free trial, but still needed to confirm that you’ve accepted the charges in your Shopify account. This is necessary to start every trial, but please be rest assured that we never collect any payments before the trial has ended.
We’ve been in touch and are more than happy to solve the issue you’re facing. There are a couple of solutions we can go forth with. If you’d like to give DataFeedWatch another go, please feel free to reach out to us via chat or email and we’ll get it sorted.
~Milosz / DataFeedWatch
I have cancelled the plan before the trial finished and they keep wanting to charged my card. Send them emails, no one answers. Is this some kind of scam? Cause I don't know how to call it otherwise. Stop trying to charge my card!!! I will not pay for your service who has done a mess in my catalogue
Updating my review from 5 stars as the customer support is as good as non existent.
I sent support a request to enable variations in my listings as advised in their blog but several days have passed and zero response.
79 Euros is not a small amount and I'd expect a response within max 2 days. There are apps out there that charge far less but the support on them exists.
A shout out to Marvin for being helpful and all but the support team not responding and being non existent makes this company not pleasant to work with.
There is no way I would pay 79 Euros for non existent support, no way at all.
The feed itself is quite nice and powerful but what good is all that if support is non existent. Imagine having an issue and you get no support.
I would NOT recommend this app or company at all.
Update: Updating in response to DataFeedWatch response.
Way to vilify your customers by claiming that I didn't accept your apology. I only declined compensation as I felt I am not entitled to it as I didn't pay anything in first place and decided that I want to move back to a different service with another supplier. I never refused your apology and even explained that this review is left as is for May 2023 so that hopefully if you improve then your future customers will see new comments as a reflection of your improvements made. So please don't make it look like your customers are evil.
Hi,
Thank you for sharing this feedback on your experience.
We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support and many reviews from other customers confirm this.
Due to an unexpected error, your message was noticed a few days after you sent it to us, for which we are deeply sorry. At the same time, we want to assure you that we are working on improving the process so that a similar mistake will never happen again.
We tried to contact you several times, but unfortunately you refused to accept our apology and compensation. We hope you will give us another chance some day.
~Milosz / DataFeedWatch