DataFeedWatch Shopping Feed

I had two issues within the first 10 minutes of using it - usually not a good sign. When I contacted the support I was asked (by the support person!) to pay for the solution during trial. Very weird. The customer support was also not very understandable and did not really try to be helpful. Unfortunately 1/5.

I have cancelled the plan before the trial finished and they keep wanting to charged my card. Send them emails, no one answers. Is this some kind of scam? Cause I don't know how to call it otherwise. Stop trying to charge my card!!! I will not pay for your service who has done a mess in my catalogue

Updating my review from 5 stars as the customer support is as good as non existent.

I sent support a request to enable variations in my listings as advised in their blog but several days have passed and zero response.

79 Euros is not a small amount and I'd expect a response within max 2 days. There are apps out there that charge far less but the support on them exists.

A shout out to Marvin for being helpful and all but the support team not responding and being non existent makes this company not pleasant to work with.

There is no way I would pay 79 Euros for non existent support, no way at all.

The feed itself is quite nice and powerful but what good is all that if support is non existent. Imagine having an issue and you get no support.

I would NOT recommend this app or company at all.

Update: Updating in response to DataFeedWatch response.
Way to vilify your customers by claiming that I didn't accept your apology. I only declined compensation as I felt I am not entitled to it as I didn't pay anything in first place and decided that I want to move back to a different service with another supplier. I never refused your apology and even explained that this review is left as is for May 2023 so that hopefully if you improve then your future customers will see new comments as a reflection of your improvements made. So please don't make it look like your customers are evil.

Well not impressed did not do much for me. not a very friendly app. no analytics either.

I expected more by DataFeedWatch because although they provide the Skroutz channel, they failed to customize the feed so to meet Skroutz's requirements.
I also was charged (probably by Shopify) a month of subscription while I unistalled the app on time during the trial period. The DataFeedWatch's support helped me and I got my refund. The whole experience though of trying to get back my money, was really long and difficult. This was because initially DataFeedWatch didn't agree with the actual uninstallation date. They told me that the uninstall took place on later time, after trial expiration, which was not the case, as the Shopify team proved. Secondly, although the refund was released, I had no feedback on this, either by Shopify or DataFeedWatch.

Excellent app with custom mapping, this app is suitable for mapping to our own variants, Thanks Team

simply doesnt work, wasted so much time trying to get feed to work on google shopping only to find out that it was a problem with their coding. support is non existent no one ever answers you questions or fixes issues

Best priced app for feeds and there support is top notch! Works extremely well have tried other options but none compare!

First bad experience with a feed app - don't bother with these guys. No communication. They emailed us to get us to use the service, we set it up and requested they set up feeds. We got an email saying a feed specialist would be in touch, no contact, no email but they set up the feed in the wrong country, with the wrong products.

We raised the issue with their support and apparently they had no idea who the feed specialist was, literally no clue who was working on the account, and refused to help.

If you are looking for a feed partner that actually communicates and designs the feeds for you these guys are useless.

Superb customer service by the support team, especially Keith. Managed to fetch Langify v1 fields into Google Merchant Center with ease.