리뷰 (390)

전체 평점
4.8
평점 수준당 개수
  • 평점의 88%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 6%가 별 1개입니다
2023년 8월 15일

Marvin and the team were brilliant with their onboarding. The have built a powerful tool to help fix our e-commerce feeds in a very easy and quick process. Highly recommend

Edinburgh Cashmere
영국
앱 사용 기간 8일
답글 DataFeedWatch개 2023년 8월 31일

Hello,

Thank you for taking the time to share your feedback about your onboarding experience with Marvin and our team. We're thrilled to hear that you found our onboarding process brilliant and that you appreciate the power of our tool for optimizing product feeds.

If you have more questions, need further assistance, or want to explore additional ways to enhance your e-commerce feeds, please feel free to reach out. We're here to support your success.

~Milosz / DataFeedWatch

2016년 1월 5일

Well not impressed did not do much for me. not a very friendly app. no analytics either.

Divine Ebooks
미국
앱 사용 기간 9일
2023년 6월 9일에 편집됨

Updating my review from 5 stars as the customer support is as good as non existent.

I sent support a request to enable variations in my listings as advised in their blog but several days have passed and zero response.

79 Euros is not a small amount and I'd expect a response within max 2 days. There are apps out there that charge far less but the support on them exists.

A shout out to Marvin for being helpful and all but the support team not responding and being non existent makes this company not pleasant to work with.

There is no way I would pay 79 Euros for non existent support, no way at all.

The feed itself is quite nice and powerful but what good is all that if support is non existent. Imagine having an issue and you get no support.

I would NOT recommend this app or company at all.

Update: Updating in response to DataFeedWatch response.
Way to vilify your customers by claiming that I didn't accept your apology. I only declined compensation as I felt I am not entitled to it as I didn't pay anything in first place and decided that I want to move back to a different service with another supplier. I never refused your apology and even explained that this review is left as is for May 2023 so that hopefully if you improve then your future customers will see new comments as a reflection of your improvements made. So please don't make it look like your customers are evil.

mosaccessories
영국
앱 사용 기간 8일
답글 DataFeedWatch개 2023년 6월 9일

Hi,
Thank you for sharing this feedback on your experience.
We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support and many reviews from other customers confirm this.

Due to an unexpected error, your message was noticed a few days after you sent it to us, for which we are deeply sorry. At the same time, we want to assure you that we are working on improving the process so that a similar mistake will never happen again.

We tried to contact you several times, but unfortunately you refused to accept our apology and compensation. We hope you will give us another chance some day.

~Milosz / DataFeedWatch

2021년 3월 19일

This app is critical to organizing and linking your products correctly. The customer service team is incredibly helpful. They guided me through the set-up and within 1 hour, I was up and running with the correct product names, IDs, descriptions, etc. Because a lot of coding was done on the website, this was a pain point but Data Feed Watch was and is the solution!

VECTOR Sports by Kayezen
미국
앱 사용 기간 8일
답글 DataFeedWatch개 2021년 3월 26일

Hi,
Thank you for your great review and rating! We are so happy you love DataFeedWatch. And our pleasure to support you!

If you need further help, feel free to contact us anytime.

Best,
Milosz

2023년 2월 9일

Paweł and Emanuele are great. They made onboarding super easy and smooth. They answered all of my questions and gave me the confidence to dive into this awesome app. Highly recommend.
Thanks guys and DFW!

DADDY'S SECRET TOOL BOX
미국
앱 사용 기간 8일
답글 DataFeedWatch개 2023년 3월 3일

Hi!
Thank you so much for your rating. Drop us a line whenever you need our support! We’re here to help our customers grow!

~Milosz / DataFeedWatch

2019년 5월 2일에 편집됨

I expected more by DataFeedWatch because although they provide the Skroutz channel, they failed to customize the feed so to meet Skroutz's requirements.
I also was charged (probably by Shopify) a month of subscription while I unistalled the app on time during the trial period. The DataFeedWatch's support helped me and I got my refund. The whole experience though of trying to get back my money, was really long and difficult. This was because initially DataFeedWatch didn't agree with the actual uninstallation date. They told me that the uninstall took place on later time, after trial expiration, which was not the case, as the Shopify team proved. Secondly, although the refund was released, I had no feedback on this, either by Shopify or DataFeedWatch.

MakShoes
그리스
앱 사용 기간 8일
2022년 9월 29일

Great platform, it has resolved some ongoing issues we were experiencing with our Google Feed and allowed us to optimise our product listings on both our store and in GMC.
The platform is very easy to use and we've received awesome support from Marvin!

Kleva Range - Everyday Innovations
오스트레일리아
앱 사용 기간 7일
답글 DataFeedWatch개 2022년 9월 30일

Hi! Thank you for your nice words :) Managing product feeds is not an easy ride. So don't worry when something goes wrong or you come across some errors. Simply reach out to Marvin, he'll always be happy to help you.

Ewa/DataFeedWatch

2020년 6월 1일

Responsive team, great app for a company with a large SKU list like ours. Set up has been relatively easy and fluid.

PedestalSource
미국
앱 사용 기간 7일
2022년 2월 25일

Powerful app with lots of functionality to improve product feeds across multiple platforms. It's not easy to understand when starting out but the customer service team is good and each time we set up a new channel it gets easier.

Dry Rub
미국
앱 사용 기간 7일
답글 DataFeedWatch개 2022년 3월 2일

Hi, thank you very much for your review! Please remember that we are always happy to help with any issue and answer any of your questions.

Also, we encourage you to visit our blog or help center where you will find many useful articles and manuals that will help you improve your skills in data feeds management.

~Ewa/ DataFeedWatch

2022년 10월 6일

The app is very user friendly! I was able to set this up on my own and booked an onboarding call with Emanuele to verify all was correct. He was very friendly, super helpful and was able to help me through a few small optimizations for my Google Shopping feed. I highly recommend!

Marie Nicole Clothing
미국
앱 사용 기간 6일
답글 DataFeedWatch개 2022년 10월 13일

Hi, thank you so much for your review! We’re more than happy to hear that our DataFeedWach solution helped you set up your data feeds on your own. If you want to broaden your knowledge, visit our blog. You can find there many enlightening tips & tricks :)

Ewa/ DataFeedWatch