리뷰 (431)

전체 평점
4.8
평점 수준당 개수
  • 평점의 89%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2022년 3월 29일

I had two issues within the first 10 minutes of using it - usually not a good sign. When I contacted the support I was asked (by the support person!) to pay for the solution during trial. Very weird. The customer support was also not very understandable and did not really try to be helpful. Unfortunately 1/5.

BINS AND BOXES
스위스
앱 사용 기간 12일
답글 DataFeedWatch개 2022년 4월 7일

Hi there,
We’re sorry to hear that your first encounter with DataFeedWatch was disappointing.

It looks like you had started the process to begin your free trial, but still needed to confirm that you’ve accepted the charges in your Shopify account. This is necessary to start every trial, but please be rest assured that we never collect any payments before the trial has ended.

We’ve been in touch and are more than happy to solve the issue you’re facing. There are a couple of solutions we can go forth with. If you’d like to give DataFeedWatch another go, please feel free to reach out to us via chat or email and we’ll get it sorted.

~Milosz / DataFeedWatch

2019년 3월 19일

I have cancelled the plan before the trial finished and they keep wanting to charged my card. Send them emails, no one answers. Is this some kind of scam? Cause I don't know how to call it otherwise. Stop trying to charge my card!!! I will not pay for your service who has done a mess in my catalogue

SmartGear Factory
홍콩(중국 특별행정구)
앱 사용 기간 14일
2023년 6월 9일에 편집됨

Updating my review from 5 stars as the customer support is as good as non existent.

I sent support a request to enable variations in my listings as advised in their blog but several days have passed and zero response.

79 Euros is not a small amount and I'd expect a response within max 2 days. There are apps out there that charge far less but the support on them exists.

A shout out to Marvin for being helpful and all but the support team not responding and being non existent makes this company not pleasant to work with.

There is no way I would pay 79 Euros for non existent support, no way at all.

The feed itself is quite nice and powerful but what good is all that if support is non existent. Imagine having an issue and you get no support.

I would NOT recommend this app or company at all.

Update: Updating in response to DataFeedWatch response.
Way to vilify your customers by claiming that I didn't accept your apology. I only declined compensation as I felt I am not entitled to it as I didn't pay anything in first place and decided that I want to move back to a different service with another supplier. I never refused your apology and even explained that this review is left as is for May 2023 so that hopefully if you improve then your future customers will see new comments as a reflection of your improvements made. So please don't make it look like your customers are evil.

mosaccessories
영국
앱 사용 기간 8일
답글 DataFeedWatch개 2023년 6월 9일

Hi,
Thank you for sharing this feedback on your experience.
We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support and many reviews from other customers confirm this.

Due to an unexpected error, your message was noticed a few days after you sent it to us, for which we are deeply sorry. At the same time, we want to assure you that we are working on improving the process so that a similar mistake will never happen again.

We tried to contact you several times, but unfortunately you refused to accept our apology and compensation. We hope you will give us another chance some day.

~Milosz / DataFeedWatch

2016년 1월 5일

Well not impressed did not do much for me. not a very friendly app. no analytics either.

Divine Ebooks
미국
앱 사용 기간 9일
2019년 5월 2일에 편집됨

I expected more by DataFeedWatch because although they provide the Skroutz channel, they failed to customize the feed so to meet Skroutz's requirements.
I also was charged (probably by Shopify) a month of subscription while I unistalled the app on time during the trial period. The DataFeedWatch's support helped me and I got my refund. The whole experience though of trying to get back my money, was really long and difficult. This was because initially DataFeedWatch didn't agree with the actual uninstallation date. They told me that the uninstall took place on later time, after trial expiration, which was not the case, as the Shopify team proved. Secondly, although the refund was released, I had no feedback on this, either by Shopify or DataFeedWatch.

MakShoes
그리스
앱 사용 기간 8일
2022년 9월 27일

Excellent app with custom mapping, this app is suitable for mapping to our own variants, Thanks Team

Cusack Lighting
아일랜드
앱 사용 기간 대략 6시간
답글 DataFeedWatch개 2022년 9월 28일

Hello! Thank you so much for your excellent review!

Ewa/DataFeedWatch

2021년 9월 21일

simply doesnt work, wasted so much time trying to get feed to work on google shopping only to find out that it was a problem with their coding. support is non existent no one ever answers you questions or fixes issues

rvappliances
뉴질랜드
앱 사용 기간 5일
답글 DataFeedWatch개 2021년 9월 28일

Hi,
Thank you for sharing this feedback on your experience.
We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support.
We've reached out to you via email, and our team is actively working on the solution.
If you have any further questions, please don't hesitate to to reach out to us and we'll be happy to help.

~Milosz / DataFeedWatch

2021년 1월 15일

Best priced app for feeds and there support is top notch! Works extremely well have tried other options but none compare!

TSH Supply
미국
앱 사용 기간 대략 5시간
답글 DataFeedWatch개 2021년 1월 20일

Thank you for your nice review! :-)

2018년 7월 4일

First bad experience with a feed app - don't bother with these guys. No communication. They emailed us to get us to use the service, we set it up and requested they set up feeds. We got an email saying a feed specialist would be in touch, no contact, no email but they set up the feed in the wrong country, with the wrong products.

We raised the issue with their support and apparently they had no idea who the feed specialist was, literally no clue who was working on the account, and refused to help.

If you are looking for a feed partner that actually communicates and designs the feeds for you these guys are useless.

Toyuniverse
오스트레일리아
앱 사용 기간 3일
2021년 8월 6일

Superb customer service by the support team, especially Keith. Managed to fetch Langify v1 fields into Google Merchant Center with ease.

Topologie EU
홍콩(중국 특별행정구)
앱 사용 기간 대략 2시간
답글 DataFeedWatch개 2021년 8월 26일

Thank you for your kind words and review. We're glad that everything works fine with Google Merchant Center now. Have a great day!

~Milosz / DataFeedWatch