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I would like to say have a very good product but I just didn't require right now!!
Hi,
Thank you for bringing this matter to our attention.
Upon reviewing your account, we can confirm that you signed up on February 1st and were charged on February 17th, which falls after the end of our 15-day trial period. We apologize for any confusion or inconvenience this may have caused.
Furthermore, we appreciate your feedback and take it seriously. We have issued a refund for the charge in question as a gesture of goodwill, although we believe it was processed correctly according to our trial and billing policies.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our support team.
~Milosz / DataFeedWatch
Flexible feed setup, seamless integration with google and bing. A tad on the pricey side but once configured I never really have to worry about our product feeds.
Hi! Many thanks for your good rating. We are happy to hear that our data feed management solution helped you with your product feeds, and you can rest assured that everything is all good.
~Ewa/ DataFeedWatch
Good job. Took a bit to assist but they are quite knowledgeable on feeds and worked through some feed issues with us.
Really easy to use and help us optimize our feed. Nice product and set up was really easy for us. Exactly what's needed
Hi! Thank you very much for your rating! We’re glad that our product helps you optimize your shopping feeds :)
~Ewa/ DataFeedWatch
Just started working with it, but it's not hard to use once you get the hang of it. Support is pretty helpful with instructions. If the US you have to catch them in the right time (most are in Europe). Overall, I really like it.
We'll be glad to help you with all the problems you are experiencing using DataFeedWatch. We do everyhing we can to be available during US business hours. You can contact us in many ways, including e-mail. We will answer every message. Is there something else that we could do to turn this 4-star rating into a 5-star rating?
A nice app for what it does, feed are flexible but limited then the price hike made us look elsewhere. They didn't even consider price matching to retain us so we searched and found a better app for $35 pm compared to $69. No idea why they increase cost but the price hikde doesn't support small business owners.
Hi!
Thank you for your feedback!
We wanted to assure you that the price of our services has not increased over the last 2 years.
To reduce the cost, you canpick an annual subscription and save 15%.
If you have any questions, please let us know.
~Milosz / DataFeedWatch
critical for feed management - saves you from any sort of manual FTP hassle and the price is right. Thanks!
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Basically no support. Multiple of our emails to support have been ignored.
We can't recover access to our account, and recovery emails aren't arriving at our email address. Update: After leaving a one-start review - everything was sorted. Thank you team, but this was really unnecessary. All the best.
Hi,
we're glad that we were able to help you. Thank you for your review!
Please let me know if there's anything else I can help you with.
~Milosz / DataFeedWatch
While this app seems to have some potential the lack in support and documentation makes it really hard to integrate it properly.
Hi , at first I was discouraged about the service I recieved from Keith. He wasn't very pleasant or helpful at all.
I thought I would give it another shot and got Tetiana on the chat. She was like a hundred and fifty degree turn around, from what I experienced before. Even though she was working alone she managed to juggle the chats like a real pro. She took the time to be attentive to my problems and help me work through them and was very nice throughout the whole chat. It was a pleasure working with her. I hope I get her when I chat again :)
Hi,
thank you so much for your nice words. Your feedback is precious for us to improve.
Our support is doing their best to help when any feed optimization obstacle arises. Udoubtely Tetiana is an excellent proof of that :)
We'll be always more than happy to assist you!
~Milosz / DataFeedWatch