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I would like to say have a very good product but I just didn't require right now!!
Hi,
Thank you for bringing this matter to our attention.
Upon reviewing your account, we can confirm that you signed up on February 1st and were charged on February 17th, which falls after the end of our 15-day trial period. We apologize for any confusion or inconvenience this may have caused.
Furthermore, we appreciate your feedback and take it seriously. We have issued a refund for the charge in question as a gesture of goodwill, although we believe it was processed correctly according to our trial and billing policies.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our support team.
~Milosz / DataFeedWatch
A great team that are helpful from start to finish. Marvin Flores & Emanuele Ramacci have been a wonderful to work with thank you guys for your help.
Hey!
Thank you for your kind words and positive feedback! It's always our goal to assist you effectively, and we're grateful for the opportunity to be of service.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your acknowledgment and value your business.
~Milosz / DataFeedWatch