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Great support and great help! I like the system and there is almost nothing that can't be done
Hi! Thank you for 5-star review!
We truly appreciate your kind words and are grateful for the opportunity to assist you. If you ever have more questions or need further assistance, please don't hesitate to reach out.
~Milosz / DataFeedWatch
I would like to say have a very good product but I just didn't require right now!!
Hi,
Thank you for bringing this matter to our attention.
Upon reviewing your account, we can confirm that you signed up on February 1st and were charged on February 17th, which falls after the end of our 15-day trial period. We apologize for any confusion or inconvenience this may have caused.
Furthermore, we appreciate your feedback and take it seriously. We have issued a refund for the charge in question as a gesture of goodwill, although we believe it was processed correctly according to our trial and billing policies.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our support team.
~Milosz / DataFeedWatch
Cancelled my subscription prior to my free trial ending and I keep getting charged on my credit card.
I received a refund after following up but was advised that I needed to cancel my DataFeedWatch Account and not just delete the app from your Shopify account which was not clear initially.
Hi!
Thank you for sharing your experience, and we apologize for any confusion caused. We're glad we could resolve the billing issue for you and provide a refund. Your feedback is valuable, and we'll work on improving our communication regarding the cancellation process to ensure clarity for all users. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help!
~Milosz / DataFeedwatch
Helped me set up everything perfectly, Thanks Marvin!
Hi! Thank you for taking the time to share your positive experience with our app! We're thrilled to hear that Marvin was able to assist you in setting up everything perfectly.
If you have any more questions or need further assistance, feel free to reach out. We're here to help!
~Milosz / DataFeedWatch
DFW is the bomb! Marvin is amazing and does such great optimizations and is just the best.
Hi!
Thank you for the awesome review! We're thrilled to hear that that Marvin's optimizations have made a positive impact.
If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out.
~Milosz / DataFeedWatch
Always helpful and quick answers!
Thank you for sharing your feedback! We're here to support you every step of the way, so if you have any further questions or need assistance, don't hesitate to reach out.
~Jamie / DataFeedWatch
Great customer service! Responded quickly & is a great product!
Hi!
Thank you for your kind words! We're delighted to hear that you're pleased with our customer service and product. If you ever need further assistance or have any questions, feel free to reach out to us. We're here to help!
~Milosz / DataFeedWatch
Customer service team is amazing, and the product itself is very intuitive. Shout out to Ivan, Casper, and Edgar for the continued help!
Hi!
Thank you for your review! We'll make sure to pass along your shout out to Ivan, Casper, and Edgar. If you ever need further assistance or have any questions, feel free to reach out to us. We're here to help!
~Milosz / DataFeedWatch
Marvin Flores was extremely helpful!!!!!! I was not sure about using DFW and Marvin completely changed my mind!
Hi!
Thank you for your review! We're thrilled to hear that Marvin was able to provide you with helpful assistance. We're here to support you every step of the way, so if you have any further questions or need assistance, don't hesitate to reach out to us.
~Milosz / DataFeedWatch
Had great customer service from Casper. He was able to help fix our feed in a manner of minutes. Top notch!
Hi!
Thank you so much for sharing your positive experience with Casper!
Should you have any more questions or need further assistance, please feel free to reach out. We truly appreciate your feedback and value your business.
~Milosz / DataFeedWatch