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Their terrible customer service can be very dangerous to your business. I've attempted to get a response for nearly 2 weeks now and my Google Shopping products are at risk of expiring because they don't seem to even look at my emails to them. I've contacted them through their support email address numerous times, through Shopify support numerous times (who forwards requests to them), and still NOTHING. Beware - If there are any problems that come up out of nowhere such as I'm dealing with, they are of no help and you risk losing your Google shopping feed because of it.
Hello,
We’re disappointed to hear that your experience using DataFeedWatch didn’t meet your expectations as we take our Support services very seriously.
As soon as your issue was reported, a ticket was created with high priority.
With that being said, we’re currently in touch with Shopify’s support team in order to make sure everything is working fine with API connection. We'll be sure to get it sorted for you as soon as possible and keep you updated once a solution is found. In case of any further questions or concerns in the meantime, please don’t hesitate to reach out to us and we’ll be happy to be in touch.
~Milosz / DataFeedWatch
app is aweome easy to set up u can target differnt countries so when its time to scale deffo use this
TOP SERVICE , THE TOP AF ALL ..GRAZIE MILLE FROM ITALY. The team is very very perfect to help in every moment thanks
Very simplified UI, 24/7 amazing support, great team and app to work with. The feed that we set up, works flawlessly.
This app has the best support team I have encountered. Accessible and valuable in that they go above and beyond to help quickly resolve issues.
Hi! Thank you so much for your words! Don't hesitate to let us know anytime you have a problem with your feeds, we will be happy to help! :)
~Ewa/ DataFeedWatch
Always on point. Before i started using DataFeedWatch i didn't even know what regex. Now i have a whole team of personal trainers when it comes to Regex! I am more than happy about this great service
- Nicklas (Google Ads manager of Generaxion and for Ludvig Bjørns Vinhandel)
Hi there,
Thank you for your kind words and review. By the way - I love your store design!
~Milosz / DataFeedWatch
Marvin Flores is extremely helpful in helping us out with the setup. He explains all the features clearly and can think of problems we ourselves were not aware of!
Hello, thank you so much for your review! Friendly reminder, anytime you need assistance with resolving complex problems with your feeds, let us know. We'll be more than happy to help you!
Ewa/DataFeedWatch
Loving it so far. Super useful to be able to add more keywords to the product titles. Support is really good too.
Hello! Many thanks for your great rating! We appreciate it :) Don’t hesitate to reach out to us if you have any issues, or questions about your data feed management.
~Ewa/ DataFeedWatch
Horrible Tech Team. Have been trying for 1 week now to get the fix for the ID field but they are either on vacation or really lazy to do it. So if you are planning to use the app, make sure you are prepared for 1 week time for a fix, if anything break because they take their sweet time to get to resolving issues.
Just started working with it, but it's not hard to use once you get the hang of it. Support is pretty helpful with instructions. If the US you have to catch them in the right time (most are in Europe). Overall, I really like it.
We'll be glad to help you with all the problems you are experiencing using DataFeedWatch. We do everyhing we can to be available during US business hours. You can contact us in many ways, including e-mail. We will answer every message. Is there something else that we could do to turn this 4-star rating into a 5-star rating?