รีวิว (341)
จำกัดการแสดงผล
-
ตามคะแนน
We have unsubscribed for 6 months and we are still being invoiced since. Impossible to get any refund, and we continue every month to be invoiced. If you want an honest partner, for sure not this one.
Hi there,
We’re really sorry to hear about the trouble you experienced after unsubscribing from DataFeedWatch.
We appreciate you bringing this to our attention. We’re happy to report that our team has reached out to you and taken care of the issue by providing a full refund. If you need any further information or help, please do not hesitate to reach out to us. All the best!
~Milosz / DataFeedWatch
Their terrible customer service can be very dangerous to your business. I've attempted to get a response for nearly 2 weeks now and my Google Shopping products are at risk of expiring because they don't seem to even look at my emails to them. I've contacted them through their support email address numerous times, through Shopify support numerous times (who forwards requests to them), and still NOTHING. Beware - If there are any problems that come up out of nowhere such as I'm dealing with, they are of no help and you risk losing your Google shopping feed because of it.
Hello,
We’re disappointed to hear that your experience using DataFeedWatch didn’t meet your expectations as we take our Support services very seriously.
As soon as your issue was reported, a ticket was created with high priority.
With that being said, we’re currently in touch with Shopify’s support team in order to make sure everything is working fine with API connection. We'll be sure to get it sorted for you as soon as possible and keep you updated once a solution is found. In case of any further questions or concerns in the meantime, please don’t hesitate to reach out to us and we’ll be happy to be in touch.
~Milosz / DataFeedWatch
Was really excited for this app, and ok with paying $60 a month for a good product feed. Unfortunately after months I still wasn't seeing results. I had a problem with my feed link that nobody on their side caught. Their data feed also duplicated my products, and nobody from the tech could figure it out, and claimed it wasn't causing problems. Waste of time, waste of money. I removed the app today and will figure something else out.
Hello,
We’re really sorry to hear about the trouble you’ve experienced that caused you to unsubscribe from DataFeedWatch.
Our team has checked your feed for any issues, and everything seems to be working as it should from our end. However, we suspect that the issue you had is connected to the microdata coming from your Shopify wstore hich may be interfering with the data from our feed file.
Would you like to give DataFeedWatch another try? If so, we’d be happy to conduct a free feed review to make sure everything is working properly and all your concerns are addressed. Please don’t hesitate to reach out if you’re interested.
~Milosz / DataFeedWatch
I had two issues within the first 10 minutes of using it - usually not a good sign. When I contacted the support I was asked (by the support person!) to pay for the solution during trial. Very weird. The customer support was also not very understandable and did not really try to be helpful. Unfortunately 1/5.
Hi there,
We’re sorry to hear that your first encounter with DataFeedWatch was disappointing.
It looks like you had started the process to begin your free trial, but still needed to confirm that you’ve accepted the charges in your Shopify account. This is necessary to start every trial, but please be rest assured that we never collect any payments before the trial has ended.
We’ve been in touch and are more than happy to solve the issue you’re facing. There are a couple of solutions we can go forth with. If you’d like to give DataFeedWatch another go, please feel free to reach out to us via chat or email and we’ll get it sorted.
~Milosz / DataFeedWatch
Updating my review from 5 stars as the customer support is as good as non existent.
I sent support a request to enable variations in my listings as advised in their blog but several days have passed and zero response.
79 Euros is not a small amount and I'd expect a response within max 2 days. There are apps out there that charge far less but the support on them exists.
A shout out to Marvin for being helpful and all but the support team not responding and being non existent makes this company not pleasant to work with.
There is no way I would pay 79 Euros for non existent support, no way at all.
The feed itself is quite nice and powerful but what good is all that if support is non existent. Imagine having an issue and you get no support.
I would NOT recommend this app or company at all.
Update: Updating in response to DataFeedWatch response.
Way to vilify your customers by claiming that I didn't accept your apology. I only declined compensation as I felt I am not entitled to it as I didn't pay anything in first place and decided that I want to move back to a different service with another supplier. I never refused your apology and even explained that this review is left as is for May 2023 so that hopefully if you improve then your future customers will see new comments as a reflection of your improvements made. So please don't make it look like your customers are evil.
Hi,
Thank you for sharing this feedback on your experience.
We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support and many reviews from other customers confirm this.
Due to an unexpected error, your message was noticed a few days after you sent it to us, for which we are deeply sorry. At the same time, we want to assure you that we are working on improving the process so that a similar mistake will never happen again.
We tried to contact you several times, but unfortunately you refused to accept our apology and compensation. We hope you will give us another chance some day.
~Milosz / DataFeedWatch
Literally can't even make an account to try it so this is clearly a terrible app
Hi there,
We're sorry to hear you're having trouble with this.
It looks like you were able to create an account and add your store during your free trial back in June.
But if you're having trouble logging in to your account now, our Support team is here to help. Please reach out and they'll work to resolve this issue as quickly as possible so you can get back to using DataFeedWatch.
We’re committed to making sure our users have a smooth experience, and we'd love the chance to get things working for you!
Best regards,
~Jamie / DataFeedWatch
