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We have really pushed this app to the max to test its capabilities and it now an important part of our workflow on a daily basis. Any problems we have had were all errors with setup on our part. The support team have been extremely helpful in fixing and explaining the issue so we understand the platform more.
Vi har brugt Datafeedwatch ligesom vi skiftede fra Woocommerce til Shopify.
Utrolig nem sætte op.
De små ting jeg ikke selv kunne løse, blev afhjulpet af supporten på under 10 minutter.
Klasse værktøj og support!
Data Feed Watch is super easy to use and really helps keep my shopping feeds organized and running smoothly!
We've been using the app for years. Easy, flexible, and very powerful. Perfect for customizing and enriching product feed data.
Customer support stepped in right away with good communication and resolved my issue. Overall the app is excellent, very efficient and saves time. Very good value.
Hi there,
Thank you for sharing your feedback with us. We sincerely apologise for the frustration this situation has caused.
We want to assure you that the account in question has been closed, and you were not charged for it, nor will you be charged in the future. Our team is in touch and actively investigating how this occurred. We’re committed to identifying the root cause to ensure this doesn’t happen again.
Your experience is important to us, and we’re here to help if you have any further questions or concerns. Please don’t hesitate to reach out.
Best regards,
Jamie / DataFeedWatch Team
Chris was super-duper patient and resolved my feed issue quickly!
Great experience with the support team. Casper answered my questions immediately and was a pleasure to deal with. 5 stars!
update：The staff proactively contacted me and resolved the issue properly. I look forward to using this app again in the future when the need arises. Thank you to the staff who helped me.
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I am writing to share my frustrating experience with this app.
I only tried out the app, but I didn't realize that I was being charged once I didn't properly close or cancel it.
I contacted their customer support multiple times, but I never received any response.
I couldn’t find any clear option to cancel the subscription within the app itself. After searching for quite a while, I finally managed to delete it through Shopify’s plugin section.
I was charged a total of $239 USD and $80 USD without my consent.
I am requesting a refund for these charges.
I hope the team can resolve this issue promptly and improve the user experience.
Hi Roy, we're sorry to hear about your experience and appreciate your feedback. It looks like your initial message was sent to Cart, which caused a slight delay in reaching DataFeedWatch's support team. As soon as we learned about your request, we processed a full refund.
Please note that DataFeedWatch offers a 15-day free trial, after which a subscription fee is charged unless the account is cancelled.
We hope that your recent interaction with us has helped to resolve the issue. If there’s anything more we can do for you, please don’t hesitate to reach out to our Support team.
Best regards, Kasia/DataFeedWatch
This is by far the best app that is friendly with merchant centre especially if you have multiple currencies. Casper was really helpful and he helped us configure our shopping feed
I uninstalled the app 2 months ago, and they keep charging my card! I don't see an option to stop it since it's no longer installed
Hi there,
We sincerely apologize for the delay in processing your refund.
While we strive to address all requests as quickly as possible, your refund was processed two days after your request. Unfortunately, the timing coincided with the holiday period, which caused a slight delay.
We understand your concern regarding the charge after uninstalling the app, and we agree that this situation should not have happened. This must have been frustrating and we regret that your review was posted before we could complete the refund process.
Thank you for sharing your feedback with us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Jamie / DataFeedWatch Team
