The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Very miserable experience. I can only speak about the Amazon marketplace channel. Perhaps the platform is more stable for other channels, but if you are looking to prepare feeds for Amazon using DataFeedWatch - I strongly suggest you consider other options.
The Amazon Order Management module is so buggy it became laughable after a while. I think they only recently added it - but clearly they haven't bothered with alpha, let alone beta testing.
I stuck with them for several weeks, always believing things were about to start getting better. In fact, things got worse. After I spent 12+ hours building templates for Amazon feeds, the portal reported an error to which they responded "We have encountered a problem downloading products" and asked me to re-install. They assured me that re-installing would not impact my templates. I re-installed the app, and guess what? No more templates.
Their customer service team does respond in a relatively timely fashion. But the substance of their guidance is so bad that oftentimes no guidance at all would have been better.
First bad experience with a feed app - don't bother with these guys. No communication. They emailed us to get us to use the service, we set it up and requested they set up feeds. We got an email saying a feed specialist would be in touch, no contact, no email but they set up the feed in the wrong country, with the wrong products.
We raised the issue with their support and apparently they had no idea who the feed specialist was, literally no clue who was working on the account, and refused to help.
If you are looking for a feed partner that actually communicates and designs the feeds for you these guys are useless.
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Charged me $128 when I never used the application. Tried reached customer service about this charge multiple times and no response. Would not recommend.