Flux Shopping DataFeedWatch

Powerful feed apps can have a steep learning curve, but DataFeedWatch has for us been intuitive to use even for marketers with limited technical understanding. Their team has also been responsive and very helpful whenever there's been an issue or we've had questions.

update：The staff proactively contacted me and resolved the issue properly. I look forward to using this app again in the future when the need arises. Thank you to the staff who helped me.

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I am writing to share my frustrating experience with this app.

I only tried out the app, but I didn't realize that I was being charged once I didn't properly close or cancel it.

I contacted their customer support multiple times, but I never received any response.

I couldn’t find any clear option to cancel the subscription within the app itself. After searching for quite a while, I finally managed to delete it through Shopify’s plugin section.

I was charged a total of $239 USD and $80 USD without my consent.

I am requesting a refund for these charges.

I hope the team can resolve this issue promptly and improve the user experience.

The product feed tool is easily configurable and relatively intuitive. This tool can help you to optimize your feed without having to spend a lot of time to make unwanted or unneeded changes to your store's data. The team provide excellent support to get you up and running very quickly.

Excellent and flexible feed, and support which is second to none. We have used this app for a while now and whenever I have an issue, or need support or advice, the team always go above and beyond to get it sorted.

I'm totally new to product feeds and customer service is always on hand to help when I run into issues or things I don't understand. Ivan was particularly helpful :)