Cin7 Core

Beware, if you try to cancel the subscription, your only option is to schedule a sales call. If you don't change your mind during the sales call, you are told there is a 30 days cancellation notice and you'll have to keep paying the subscription one more month. Of course the app isn't exactly great which is why I wanted to cancel in the first place.

tl/dr, we have a serious yet seemingly easy issue to fix. Support is in india (we think) and it has been impossible to fix our issue since cin7 was installed over a year ago. It has never worked for us.

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We have been having a desperate time with cin7 core. We far preferred OrderHive which worked for us. Dear Systems bought OrderHive and shut it down, and we found ourselves talked into moving ...

The onboarding help has been great. We migrated from Orderhive and Atulya went above and beyond to reduce the pain from migrating. She was very patient and helpful getting us up and running. We're still getting up to speed as Core has different functionality. In some cases more robust than Orderhive however there are some things in Orderhive , like one central place of truth for product ...

App is ok and does the essential functions of inventory management. Has lots of integrations. Its quite expensive though for an SME with a lot of tools that aren't necessary and the interface can be a little complex to work with. Support also need a bit of pushing to get to the heart of issues and responses can be poor at times. Reporting module needs some work.

DEAR is a top-notch system. For inventory geeks out there, this is the only system that - for the money - has multi-level BOM capability with auto-kit/assembly functionality. (TradeGecko, Stitch, Unleashed - none of those other systems offer that). That's huge if your store's products go through any sort of production, assembly or manufacture.

For those who have used the system for a long time, ...

I love Cin7 , it's such a great software to track my inventory, my sales, my stock transfers, my cogs... full of reports ...
very flexible tools, with a lot of integrated API connexion like Shopify and the customer service is amazing !

UPDATE 18/7/23: After being with DEAR from their very first year and supporting them from the beginning, we are now facing a huge increase in our monthly fee with short notice, so will be cancellling our subscription. Dissappointing service now they are Cin7.

Looked at quite few inventory systems before going with DEAR. Lot to like about it. The product upload from Shopify and subsequent ...

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. I was paired with Muskan as my ...

After a full Trial Period with DEAR, we couldn't be more pleased! We needed a centralised inventory system with CRM capabilities that could seamlessly integrate and sync to SHOPIFY, XERO, as well as our offline sales channels (in which we generate our own invoices). Being in the food industry, we also needed a system that could track the shelf-life of our products, and make sure first expired ...

Earlier this year we made the nerve-wracking move to an inventory management system. After a lot of analysis we decided on Dear Systems. The support we received during set up was great, and the ongoing support I have had to iron out legacy issues has been fantastic. Having Dear Systems in place now means we don't oversell our products and can manage stock so much more efficiently.