Cin7 Core

Beware, if you try to cancel the subscription, your only option is to schedule a sales call. If you don't change your mind during the sales call, you are told there is a 30 days cancellation notice and you'll have to keep paying the subscription one more month. Of course the app isn't exactly great which is why I wanted to cancel in the first place.

tl/dr, we have a serious yet seemingly easy issue to fix. Support is in india (we think) and it has been impossible to fix our issue since cin7 was installed over a year ago. It has never worked for us.

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We have been having a desperate time with cin7 core. We far preferred OrderHive which worked for us. Dear Systems bought OrderHive and shut it down, and we found ourselves talked into moving to cin7.

Our core problem which nobody seems to be able to fix is that, despite the myriad of settings and options, it appears to be impossible for cin7 to partially fulfil an order that contains items items we fulfill and items marked as Drop-Shipped. Regardless of what we do, when we ship the items we are responsible for shipping out of our warehouse, cin7 communicates back to shopify that all items in the order have now been shipped, inclusive of the drop ship items.

In reality, the we have a separate integration with shopify to Inventory-source which handles our dropshipping.

We want cin7 to leave the drop-shipped items alone. We have been operating with our integration with shopify disabled and we have been manually marking our shipments partially fulfilled in shopify and actually cut n pasting tracking numbers. Its been a total nightmare and we cant wait to get off this product.

Its now been over a year. We have been going back and forth with support in India (there appears to be nobody local). We have demonstrated the problem numerous times. There appears to be nobody local in the USA to help.

I am posting this here in the hopes that someone higher up in cin7 will FINALLY listen to us and help us with this issue. If they do I will edit this review.

The onboarding help has been great. We migrated from Orderhive and Atulya went above and beyond to reduce the pain from migrating. She was very patient and helpful getting us up and running. We're still getting up to speed as Core has different functionality. In some cases more robust than Orderhive however there are some things in Orderhive , like one central place of truth for product information (eg prices) that pushes to all 3rd parties.

App is ok and does the essential functions of inventory management. Has lots of integrations. Its quite expensive though for an SME with a lot of tools that aren't necessary and the interface can be a little complex to work with. Support also need a bit of pushing to get to the heart of issues and responses can be poor at times. Reporting module needs some work.

After a full Trial Period with DEAR, we couldn't be more pleased! We needed a centralised inventory system with CRM capabilities that could seamlessly integrate and sync to SHOPIFY, XERO, as well as our offline sales channels (in which we generate our own invoices). Being in the food industry, we also needed a system that could track the shelf-life of our products, and make sure first expired items are sold first. This is an important feature for us that we did not find in TradeGecko, which we tested out as well. Though we have only be using it for under a month, DEAR has so far lived up to our wish list with flying colours; I particularly enjoy the level of detail available to us, to store relevant information such as supplier SKUs and multiple price lists. The system is sturdy and the UX is straightforward and intuitive, which has made the transition easy for the whole team!

Earlier this year we made the nerve-wracking move to an inventory management system. After a lot of analysis we decided on Dear Systems. The support we received during set up was great, and the ongoing support I have had to iron out legacy issues has been fantastic. Having Dear Systems in place now means we don't oversell our products and can manage stock so much more efficiently.

I have been searching for an inventory and customer order solution to be able to manage everything from one place for all our eCommerce stores. After tons of research I decided to go with DEAR. Not only do they provide the services I have been looking for but they offer so much more and they do it well. I am very pleased with their service and all the features and will be using their service for years to come.

Luckily we chose Dear Systems over Tradegecko for our second business.

This is how an inventory management platform should work. It's easy and intuitive, and customer service is fantastic.

To be fair, Tradegecko is easy to use as well, but unfortunately the data does not synchronise between Shopify/ TG/ Xero consistently and we have to spend many hours manually reconciling sales.

Dear systems has caused us no headaches which is what you want as a small business owner.

We implemented the DEAR - Shopify integration recently, and so far, great! The integration was easy to implement, and the solution is easy to use. We now have visibility of all orders and inventory, from multiple channels, in one place. Having the automatic pull through has not only removed a tedious and time consuming manual process, but has reduced human error related to stock availability, customer terms, and fulfilment. We can also see sales performance across all channels in once place, helping us to make better business decisions.

Dear system is a great app. There support team is extremely good and they get back to your inquiry pretty fast. They also have been trying to accommodate some ideas that we had which we think can work very well as new additions to the system. I have worked with few other system before switching to DEAR and I am extremely happy I made this decision.