Cin7 Core

I used to be major fan of this software. Our company has been using it since 2016. Since the company has been acquired by Cin7 support has really declined. We've had a critical support case open for 3 weeks and it is still not resolved. I have been unable to talk to a human. I keep getting fobbed off with "the technical team is working on it" "our technical director will call you" "the fix will ...

I have been searching for an inventory and customer order solution to be able to manage everything from one place for all our eCommerce stores. After tons of research I decided to go with DEAR. Not only do they provide the services I have been looking for but they offer so much more and they do it well. I am very pleased with their service and all the features and will be using their service for ...

DO NOT USE IF YOUR BUSINESS INVOLVES SALES TAX. There are two major issues with DEAR Systems: The first is that their system is simply not reliable when it comes to sales tax (and frequent changes made to their system often breaks any sales tax matching that was already set up). On MORE than one occasion, these sales tax changes has resulted in thousands of transactions that required manual ...

Luckily we chose Dear Systems over Tradegecko for our second business.

This is how an inventory management platform should work. It's easy and intuitive, and customer service is fantastic.

To be fair, Tradegecko is easy to use as well, but unfortunately the data does not synchronise between Shopify/ TG/ Xero consistently and we have to spend many hours manually reconciling sales.

Dear systems has ...

We implemented the DEAR - Shopify integration recently, and so far, great! The integration was easy to implement, and the solution is easy to use. We now have visibility of all orders and inventory, from multiple channels, in one place. Having the automatic pull through has not only removed a tedious and time consuming manual process, but has reduced human error related to stock availability, ...

After full trials of multiple other systems (Stitch, TradeGecko, Lettuce, Orderhive, BrightPearl, etc.) and an extended trial of Dear Inventory, we finally signed up for the large plan of this awesome service.

We found their functionality for INVENTORY MANAGEMENT to be far superior than all other systems we tried. Their recent redesign has made the layout even easier to navigate and has brought ...

The integration is clunky and filled with bugs. I started on this platform with DEAR & Shopify several years ago and they haven't fixed issues that have been around since I signed up. Some thing's work OKAY but for the most part I would avoid if I were you.

UPDATE FEB 2023
Simple integration issues still plague Shopify / DEAR including the inability to sync HS Codes. If you're looking for an ...

Dear system is a great app. There support team is extremely good and they get back to your inquiry pretty fast. They also have been trying to accommodate some ideas that we had which we think can work very well as new additions to the system. I have worked with few other system before switching to DEAR and I am extremely happy I made this decision.

Thanks Raed for excellent customer service! He helped me step by step to understand the process and was very patient with me.

We would be absolutely lost without Dear. I don't even know how other businesses run without Dear. I opened a B&M + ecommerce store with zero business background or retail experience, and from Day one Dear has been completely intuitive. It has been the go between step from Shopify to Quickbooks Online that allows my bookkeeper to keep up with everything without me ever needing to actually log ...