Cin7 Core

Recently after the merger with Cin7 (previously dear system), the support and issues have increased. We have a major bug in product integration for last 5 weeks and still waiting for resolution. For them it is not a priority and no proper work around provided. Not sure if this is faced by any other customers.
No escalation channel, no account manager support.
We are a customer for last 3 years but now looking for replacement.

App is ok and does the essential functions of inventory management. Has lots of integrations. Its quite expensive though for an SME with a lot of tools that aren't necessary and the interface can be a little complex to work with. Support also need a bit of pushing to get to the heart of issues and responses can be poor at times. Reporting module needs some work.

DOES NOT sync inventory between Ebay, Amazon and Shopify. Or it doesn't seamlessly. I wanted to see my inventory on one page, but Marketplace Listings were in the Integration Channels --> Listings page, but Shopify was in the Inventory --> Product page. Exchanged emails with Support before getting a workaround solution, which wouldn't have streamlined anything. The interface was pretty and semi-intuitive , which is a shame.