리뷰 (73)

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2023년 2월 14일에 편집됨

The integration is clunky and filled with bugs. I started on this platform with DEAR & Shopify several years ago and they haven't fixed issues that have been around since I signed up. Some thing's work OKAY but for the most part I would avoid if I were you.

UPDATE FEB 2023
Simple integration issues still plague Shopify / DEAR including the inability to sync HS Codes. If you're looking for an powerful inventory tracking software that works with Shopify, look elsewhere. DEAR is still a frustrating experience to use day in and day out.

Moss LED
캐나다
앱 사용 기간 대략 6년
2022년 3월 16일

We worked with them for the last 5 years and they had a good customer service. Now after a week from the first support request, they are still unable to update stock level on Shopify, and apparently the best they can do is writing you back once a day at the end of the day, and not sorting the problem yet. BAD customer service. We are losing sales because of this. Stock level is not updated and we have constant overselling that we cannot fulfil. Can you please URGENTLY fix this problem?

myDelibox
영국
앱 사용 기간 대략 5년
2016년 8월 16일

After trying countless Inventory Management applications DEAR has proved to be superior by far. Super easy interface and their support service has been extremely helpful any time we've ran into any issues!

Tenbuckjuice
미국
앱 사용 기간 5개월
2019년 2월 18일

App is fine, until you have a problem when the customer service is non existent. For what you pay for multiple users and how integral this connection can be for key areas of your business like inventory control and accounting, customer support should be much better.

Desmond & Dempsey
영국
앱 사용 기간 3년 초과
답글 Cin7 Americas Inc.개 2019년 6월 21일

Hi There,

Thank you for the feedback and sorry to hear we have let you down in support. We are constantly working on improving customer success and majority of our first responses are within the first hour. Please note we have a 24/5 phone line so if your matter is urgent and you would like to speak to someone you can contact us by phone or alternatively visit our website and use the online chat.
Best Regards
DEAR Team

2021년 3월 25일에 편집됨

Goodluck with any problems with intergration. Their "tech support" is absolutely worthless. The service reps always need to forward your inquiry to their "techs". Their techs email three days later with "the integration issue is not on our end"
Everytime. This has been going on for a whole month now. You can't call them, you can only "chat" with bottom level service reps, and emails take about 9 hours to respond. Most of the time a new rep will reply, so you have to start a square one, only to have you inquiry forwarded to a tech that offers no help

Evolve Skateboards USA
미국
앱 사용 기간 3년 초과
답글 Cin7 Americas Inc.개 2021년 3월 26일

Hello Adam,

Thank you for your review. We process orders from 1000+ Shopify shops on a daily basis without any problem. The issue you are facing is caused by ShipStation as there are errors triggered by them. We do our very best to support our valuable customers by having a dedicated Technical Suppor Team to analyse and provide timely feedback on any technical issues. Our technical team has been working alongside you with the issue you have been facing. Please note that ShipStation is a third party application that is beyond our control. 

To help our customers, we have been aliasing on behalf of our customers with ShipStation to get the issues fixed. I would request you to reach out to them regarding the ShipStation issue you are facing.

Please feel free to contact us via email (support@dearsystems.com) or on WhatsApp (+44-1244-940807) if you have any questions or concerns.

Regards,
DEAR Team.

2024년 2월 14일

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. I was paired with Muskan as my Onboarding Specialist, and she was very patient, knowledgeable, and helpful in getting me setup.

noteify
미국
앱 사용 기간 4개월
2022년 7월 31일

Very useful in integrating sales from Shopify to other accounting software. Also makes inventory monitoring easier. We encountered some issues though but the support is very accommodating and helpful with their knowledge of the app.

Simply for Strings
오스트레일리아
앱 사용 기간 3년 초과
2016년 1월 28일

Boom. All our stock in one place. Got around the annoying limitation of syncing 2 locations from VEND to 1 Shopify store. Plus is links with Xero, handles all our manufacturing and builds. So far it looks like it's a perfect fit for what we do. Love it.
Plus the support is pretty excellent. Like, really fast!
Definitely give it a go.

Threeworlds
오스트레일리아
앱 사용 기간 3개월
2022년 6월 22일

Dear is a great cloud-based ERP option. Affordable, solid customer support, straightforward but robust!

Newark Auto
미국
앱 사용 기간 3개월
2017년 7월 27일

Great instructions and help. Have video tutorials for everything that you do but will also sit down and work with you and answer any questions. Set up has been a breeze.

Pure Naturals And Organics
오스트레일리아
앱 사용 기간 3개월