Cin7 Core

We've been using Cin7 for several yearsl, and it's become an essential part of how we manage our business. As a small team handling inventory across wholesale, retail, Amazon, and Shopify, having everything centralized in one system has made a huge difference.

I use Cin7 daily for inventory management, purchasing, forecasting, and reporting. It gives me visibility into what we have on hand, what's on order, and where we need to take action, which is especially important when managing multiple suppliers and sales channels.

Overall, Cin7 has helped us stay organized, make better inventory decisions, and scale our operations more effectively. I'd recommend it to any growing business looking for a comprehensive inventory and order management solution.

We moved to CIN7 and it's been a great decision. The system is intuitive, handles our inventory well, and the new AI capability takes stock management to another level. Highly recommend for any product-based business looking to get on top of their operations.

Setu was very helpful in understanding the way the system works and advising how to trouble shoot if anymore problems occur. Solutions Architect team

Very helpful advice and fixed a few queries that I had.
Their new Solutions Architect team are happy to spend time helping out with any questions. Very good service and would recommend if they reach out to you. I spoke with Setu Dani.

Aman Solanki has been an outstanding resource whenever we've run into complex issues with Cin7. His knowledge of the platform is exceptional, and he consistently takes the time to thoroughly investigate problems rather than offering quick, generic responses.

What I appreciate most is his willingness to dig into the details, understand the root cause, and work toward a real solution. He's responsive, professional, and communicates clearly throughout the process, even when dealing with complicated scenarios.

It's rare to find someone with both deep technical knowledge and a genuine commitment to helping customers succeed. Aman has been a pleasure to work with, and I truly appreciate all of the support he's provided. Thank you, Aman!

The onboarding group training scheme is fantastic and the support team has been very helpful since finishing the training, in particular Jinesh Shah, who is a terrific champion of the tech and has a very good way of working with teams to get up to speed.

Quick and clear onboarding, with fast troubleshooting and responsive support. The setup process was smooth, and any issues were resolved quickly. Looking forward to seeing where this software takes us.

The onboarding process at Purpink Gifts Ltd, Kenya has been nothing short of outstanding. From the very first session to the post-onboarding phase, every step has been handled with professionalism, precision, and genuine care. The transition into Cin7 Core has been seamless, and a great deal of that credit goes to our onboarding consultant, Nathasha Samooshi.

Nathasha Samooshi is the kind of professional who doesn't just train you she equips you. Her ability to break down complex system configurations into clear, digestible sessions is remarkable. She is patient, thorough, and extraordinarily consistent. Each session was well-structured, purposeful, and delivered in a way that allowed us to not only understand the system, but to truly appreciate the logic and architecture behind it. She has a rare gift for making technical processes feel approachable, and that made all the difference for our team.

What stood out most was Nathasha's commitment beyond the onboarding itself. Long after the initial sessions wrapped up, she remained available, responsive, and supportive as we continued our migration journey. That level of dedication is not common, and it speaks volumes about her professionalism and passion for her work.

Since implementing Cin7 Core, our inventory management has been transformed. The system has brought structure, visibility, and efficiency to our operations in ways we hadn't anticipated. We are still in the process of full migration, but the results so far have already exceeded expectations.

The system: 10/10. Nathasha Samooshi's sessions: 10/10. The overall experience: one we would not trade.

To any company out there looking to take control of their inventory and operations do not hesitate. Invest in Cin7 Core, and if you are fortunate enough to have Natasha guide you through it, you are in the very best hands.

— Samuel Omambia, Purpink Gifts Ltd, Kenya

Becareful here, We Have been using the Cin7 Platform for years and moved to the Cin7 Core platform from Omni last year. Their shopify app is a disaster.

-Randomly orders will pull through Blank into Cin7.
- Stock Just disconnects when it says it is connected. -This leads to incorrect stock values.
- Bom Stock does not work, So if you have a Coffee Table with a base and a Top, this cannot be synced as a finished product. Cin7 Just recently updated their Knowledgebase (Which is incorrect most of the time to now say you cannot sync these) Their fix is to turn on auto assembly which then breaks the WMS functionality completely. We have been told to now create our own Custom API.
- We pay $149 a month for premium support of which they do not respond. We have tickets open for months at a time, every time they just say they need to escalate the Problem.
- We have asked to cancel our premium support and were told this "Thank you for reaching out to us. We are sorry to hear you are facing issue with your premium subscription.
Please note that your ticket needs the attention of a specialist team. It may take a few days to get back to you.
If your need is more urgent, please reply and let us know.
Thank you for your patience while we get this looked into for you.
Kind regards,
Bushra M"

When you finally speak to some one over a few mails - Namely Phil they ask a few questions, then request access to your system and go silent for weeks if not months. Their system Eventually just closes the support ticket.

Currently we Paying Cin7 close to $5000 a month with no help sorting out their Own system issues.

Onboarding with Cin7 Core was a bit of a Joke, we had been using Cin7 Omni for years however the "Onboarding Specialist" was completely untrained and her knowledge of the system was basic at best.

Becareful if you are looking at Cin7, We have Coders and experienced IT/ Business people who have used their systems for years. There are problems within this institution which I dont believe the Directors are aware of nor some of their customers until it will be to late.

linked very quickly not had much chance to use