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We spent about a week trying to launch DEAR on our store and the experience was terrible. Slow support that takes 24 hours to respond, and when they do respond they don't always answer our questions. The guy who is supposed to help us with our integration hasn't responded to an email in 2 days. Top it off with a buggy Web 0.5 interface. You would think they would put their best foot forward when ...
Hi Craig,
Sorry to hear you are having difficulties getting up and running. I checked all tickets were responded to date please see ticket number #126642 from Marvin asking ...
It doesn't push changes to a Shopify order across to DEAR, they suggested manually deleting the order in DEAR and then resyncing and that was pushing wrong information across. Wouldn't have gone out of my way to give it one star normally, but I actually thought this could cause issues called and asked prior to implementing and they told me that it would be able to handle that when it doesn't. It ...
So far, DEAR's email ticket response time has been under 24 hours and the replies have resolved issues to my satisfaction, even when it takes a couple of emails...