評論 (73)

整體評分
3.5
各級評分數量
  • 63% 的評分為 5 顆星
  • 14% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 4% 的評分為 2 顆星
  • 18% 的評分為 1 顆星
2025年2月7日

Beware, if you try to cancel the subscription, your only option is to schedule a sales call. If you don't change your mind during the sales call, you are told there is a 30 days cancellation notice and you'll have to keep paying the subscription one more month. Of course the app isn't exactly great which is why I wanted to cancel in the first place.

Soundbrenner
美國
使用應用程式 8年多
2025年2月26日

tl/dr, we have a serious yet seemingly easy issue to fix. Support is in india (we think) and it has been impossible to fix our issue since cin7 was installed over a year ago. It has never worked for us.

-----

We have been having a desperate time with cin7 core. We far preferred OrderHive which worked for us. Dear Systems bought OrderHive and shut it down, and we found ourselves talked into moving to cin7.

Our core problem which nobody seems to be able to fix is that, despite the myriad of settings and options, it appears to be impossible for cin7 to partially fulfil an order that contains items items we fulfill and items marked as Drop-Shipped. Regardless of what we do, when we ship the items we are responsible for shipping out of our warehouse, cin7 communicates back to shopify that all items in the order have now been shipped, inclusive of the drop ship items.

In reality, the we have a separate integration with shopify to Inventory-source which handles our dropshipping.

We want cin7 to leave the drop-shipped items alone. We have been operating with our integration with shopify disabled and we have been manually marking our shipments partially fulfilled in shopify and actually cut n pasting tracking numbers. Its been a total nightmare and we cant wait to get off this product.

Its now been over a year. We have been going back and forth with support in India (there appears to be nobody local). We have demonstrated the problem numerous times. There appears to be nobody local in the USA to help.

I am posting this here in the hopes that someone higher up in cin7 will FINALLY listen to us and help us with this issue. If they do I will edit this review.

kinkydevstore
美國
2022年5月2日

I used to be major fan of this software. Our company has been using it since 2016. Since the company has been acquired by Cin7 support has really declined. We've had a critical support case open for 3 weeks and it is still not resolved. I have been unable to talk to a human. I keep getting fobbed off with "the technical team is working on it" "our technical director will call you" "the fix will be rolled out over the weekend". All I want to do is talk to a human. I've asked every time to speak to someone about the issue. Nobody is talking. We pay 8K per year for the software. I used to recommend DEAR to many colleagues in the e-commerce space as a leading solution. However, this incident has left me really disillusioned with the company. If it was a minor issue I could understand a ticket taking 3 weeks to resolve but this has been a catastrophic meltdown of our Amazon integration in 4 countries. We have 69,000 notifications of sales data that can't be reconciled. I would not recommend DEAR inventory.
Heather Cole
Country Trading Co. Founder

Country Trading Co.
紐西蘭
使用應用程式 7年多
編輯時間:2021年11月5日

DO NOT USE IF YOUR BUSINESS INVOLVES SALES TAX. There are two major issues with DEAR Systems: The first is that their system is simply not reliable when it comes to sales tax (and frequent changes made to their system often breaks any sales tax matching that was already set up). On MORE than one occasion, these sales tax changes has resulted in thousands of transactions that required manual review/updates. The second, more unforgivable problem, is that once you sign up, it's painfully obvious that the well-being of your business doesn't actually matter, which appears to be a tone set from the top; we've certainly been disappointed on numerous occasions by co-founder and director Alexei Piltiaev's shocking lack of professionalism and respect and it would appear everyone else is following his lead. If you do make the mistake we did and sign up for this service, here's a pro-tip: When things go wrong and their team ignores you, the best way to actually get them to respond is post a negative review here. While your business doesn't matter, their star rating here sure does.

Pine Street Clinic
美國
使用應用程式 6年多
編輯時間:2023年2月14日

The integration is clunky and filled with bugs. I started on this platform with DEAR & Shopify several years ago and they haven't fixed issues that have been around since I signed up. Some thing's work OKAY but for the most part I would avoid if I were you.

UPDATE FEB 2023
Simple integration issues still plague Shopify / DEAR including the inability to sync HS Codes. If you're looking for an powerful inventory tracking software that works with Shopify, look elsewhere. DEAR is still a frustrating experience to use day in and day out.

Moss LED
加拿大
使用應用程式 大約6年
2022年3月16日

We worked with them for the last 5 years and they had a good customer service. Now after a week from the first support request, they are still unable to update stock level on Shopify, and apparently the best they can do is writing you back once a day at the end of the day, and not sorting the problem yet. BAD customer service. We are losing sales because of this. Stock level is not updated and we have constant overselling that we cannot fulfil. Can you please URGENTLY fix this problem?

myDelibox
英國
使用應用程式 大約5年
2019年2月18日

App is fine, until you have a problem when the customer service is non existent. For what you pay for multiple users and how integral this connection can be for key areas of your business like inventory control and accounting, customer support should be much better.

Desmond & Dempsey
英國
使用應用程式 3年多
Cin7 Americas Inc. 已回覆 2019年6月21日

Hi There,

Thank you for the feedback and sorry to hear we have let you down in support. We are constantly working on improving customer success and majority of our first responses are within the first hour. Please note we have a 24/5 phone line so if your matter is urgent and you would like to speak to someone you can contact us by phone or alternatively visit our website and use the online chat.
Best Regards
DEAR Team

編輯時間:2021年3月25日

Goodluck with any problems with intergration. Their "tech support" is absolutely worthless. The service reps always need to forward your inquiry to their "techs". Their techs email three days later with "the integration issue is not on our end"
Everytime. This has been going on for a whole month now. You can't call them, you can only "chat" with bottom level service reps, and emails take about 9 hours to respond. Most of the time a new rep will reply, so you have to start a square one, only to have you inquiry forwarded to a tech that offers no help

Evolve Skateboards USA
美國
使用應用程式 3年多
Cin7 Americas Inc. 已回覆 2021年3月26日

Hello Adam,

Thank you for your review. We process orders from 1000+ Shopify shops on a daily basis without any problem. The issue you are facing is caused by ShipStation as there are errors triggered by them. We do our very best to support our valuable customers by having a dedicated Technical Suppor Team to analyse and provide timely feedback on any technical issues. Our technical team has been working alongside you with the issue you have been facing. Please note that ShipStation is a third party application that is beyond our control. 

To help our customers, we have been aliasing on behalf of our customers with ShipStation to get the issues fixed. I would request you to reach out to them regarding the ShipStation issue you are facing.

Please feel free to contact us via email (support@dearsystems.com) or on WhatsApp (+44-1244-940807) if you have any questions or concerns.

Regards,
DEAR Team.

2022年8月29日

I would never in 1000 years recommend someone uses this system. It's incredibly overcomplicated and slow & not the right fit for an e-commerce company. Unless you have a team big enough to have someone dedicated full time to dear problem solving I would stay away at all costs. We paid thousands on dear consultants over the past year trying to get dear running well for us and after 18 months we're scrapping the project and moving onto a new system.

Game Kings
紐西蘭
使用應用程式 1年多
2021年12月7日

We're paying thousands of dollars a month for broken functionality promised by the platform. Every month a critical fix for their native Hubspot integration is promised but never delivered. We strongly suggest merchants look elsewhere. Counting stock by hand would be more effective than using DEAR Inventory.

Plyco
澳洲
使用應用程式 7個月