DEAR Inventory

DEAR Inventory

by DEAR Systems

Retail, Manufacturing, Wholesale, Dropshipping, Consignment

Overall rating
4.5 of 5 stars
Based on 33 reviews

  • 5 of 5 stars
    76% of ratings are 5 stars
  • 4 of 5 stars
    12% of ratings are 4 stars
    (4)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    6% of ratings are 1 stars
    (2)

All reviews

2 reviews

Elmwood Electronics

We spent about a week trying to launch DEAR on our store and the experience was terrible. Slow support that takes 24 hours to respond, and when they do respond they don't always answer our questions. The guy who is supposed to help us with our integration hasn't responded to an email in 2 days. Top it off with a buggy Web 0.5 interface. You would think they would put their best foot forward when a new customer signs on, but fortunately they showed their true colors upfront. Stay away from DEAR Inventory unless you like self-inflicted pain.

Developer reply

June 21, 2019

Hi Craig,

Sorry to hear you are having difficulties getting up and running. I checked all tickets were responded to date please see ticket number #126642 from Marvin asking you to send the error returned from Shopify " The remote server returned an error: (500) Internal Server Error.: {"errors":"Internal Server Error"} " to their support team. We are still waiting on response from you on how that went? Other issues are setup related and we will have someone from customer success team reach out to you asap to assist.
Regards
DEAR Team

Desmond & Dempsey

App is fine, until you have a problem when the customer service is non existent. For what you pay for multiple users and how integral this connection can be for key areas of your business like inventory control and accounting, customer support should be much better.

Developer reply

June 21, 2019

Hi There,

Thank you for the feedback and sorry to hear we have let you down in support. We are constantly working on improving customer success and majority of our first responses are within the first hour. Please note we have a 24/5 phone line so if your matter is urgent and you would like to speak to someone you can contact us by phone or alternatively visit our website and use the online chat.
Best Regards
DEAR Team