DEAR Inventory

Awful. The integration with shopify does not function properly and the app cannot cope with anything that is non standard eg if auto fulfilment has commenced and the order is manually fulfilled, DEAR voids the sales order. Products are not uniformly updated from purchases when they are authorised and put away. Whilst we could cope with teething issues, what we cannot cope with is the complete lack of support. They will not take ownership of issues.

I would never in 1000 years recommend someone uses this system. It's incredibly overcomplicated and slow & not the right fit for an e-commerce company. Unless you have a team big enough to have someone dedicated full time to dear problem solving I would stay away at all costs. We paid thousands on dear consultants over the past year trying to get dear running well for us and after 18 months we're scrapping the project and moving onto a new system.

Very useful in integrating sales from Shopify to other accounting software. Also makes inventory monitoring easier. We encountered some issues though but the support is very accommodating and helpful with their knowledge of the app.