Cin7 Core

Buyer beware!

We've been using Cin7 (formerly DEAR Systems) since 2022.

Since being bought out, the cost of our subscription just increases with impunity. You think you're signing up at one price, but you're not. And the prices will continue to rise every year.

I've been using Shopify since 2012, and no other third-party app has acted in this manner.

Not to mention, since using DEAR/Cin 7, our team has had to spend hundreds upon hundreds of hours troubleshooting issues and opening support requests to fix features advertised that simply did not work as intended.

A poor overall experience and bad business practices from this company.

The onboarding help has been great. We migrated from Orderhive and Atulya went above and beyond to reduce the pain from migrating. She was very patient and helpful getting us up and running. We're still getting up to speed as Core has different functionality. In some cases more robust than Orderhive however there are some things in Orderhive , like one central place of truth for product information (eg prices) that pushes to all 3rd parties.

UPDATE 18/7/23: After being with DEAR from their very first year and supporting them from the beginning, we are now facing a huge increase in our monthly fee with short notice, so will be cancellling our subscription. Dissappointing service now they are Cin7.

Looked at quite few inventory systems before going with DEAR. Lot to like about it. The product upload from Shopify and subsequent integration, the logical way the fulfilment process is presented and flows, and barcoding. There have been a few smaller issues and suggestions along the way, but the response has always been swift and for the most part resolved quickly. Think there is also more upside with further refinement of some processes in development. In summary I would recommend it.