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I need assistance and the methods that I have found so far are not working. I have issues with the warehouse address and can't find the info that I need anywhere. I have contacted Dear Lover from the website but they continually ask for the sku of the product ordered. I need YOUR WAREHOUSE ADDRESS so that my orders can start fulfilling!
Dear ModestAndDevoted,
We sincerely apologize for any difficulty you've experienced in obtaining the warehouse address and for any frustration this may have caused. We truly appreciate your patience and your business.
Following your inquiry, Olivia promptly sent you the warehouse address via message. Additionally, you can always find the address under Frequently Asked Questions on our website. However, we understand that the information may not have been prominent enough, making it difficult for you to locate it quickly. We are actively working on improving our notifications and accessibility to enhance your dropshipping experience.
For direct assistance, you can also reach out to your account manager using the email listed under the "Contact Us" section of our website.
Your feedback is invaluable to us, and we are committed to making this process as seamless as possible. If there's anything else we can assist you with, please don't hesitate to reach out.
Looking forward to resolving this for you.
Best regards,
Dear-Lover Dropshipping Customer Service Team
Update 3rd May25
Dear lover have stoped sending my orders since the 29th April and I don’t know why. The lack of communication is diabolical. No update on why orders are delayed- nothing and I’ve messaged them several times with no reply from them
I’ve had an order with item missing, and they not responding to my communication
Nov 24th:
Communication is lacking, but they have showed a light improvement, so have amended this review.
Even though I have my settings to not order out of stock items, customers have been able to order out of stock items on 2 occasions now.
Hi Beagle Boutique Fashion Outlet,
We are truly sorry to hear about your recent dissatisfaction with our store experience and customer service. Your satisfaction is very important to us, and we regret that we were unable to meet your expectations this time.
Regarding the issue with customers being able to place orders after the product is out of stock, can you provide relevant screenshots so that our technicians can review the issue - please contact us at hello@dear-lover.com with the relevant information and we will be happy to resolve the issue for you.
In addition, we sincerely apologize if your interaction with our customer support was not as helpful as you should have. We are actively working to improve our service to provide better assistance and a smoother shopping experience. Your feedback is invaluable and we will use it to ensure better support in the future.
Please do not hesitate to contact us - we sincerely appreciate your patience and the opportunity to resolve your issue.
Best wishes,
The Dear-Lover Dropshipping Customer Care Team
FYI: I have installed this app but haven't used it yet. I recently received an email from the app, and I am sharing the content of that email for everyone to see. I strongly believe that reviews should be honest and not influenced by monetary incentives. As a Shopify merchant, it is crucial for me to rely on reviews to make informed decisions about which apps to download and do business with. In my opinion, it is unethical for this company to solicit positive reviews from users who haven't even tried their app and to entice them with a $10 coupon. However, ultimately, it's up to you to judge whether this app is suitable for your shop. Personally, I have decided not to engage with this app.
Here is the copied and pasted email I received from this company:
Hello,
This is Jenny from Dear-Lover.
Thanks for installing our "Dear‑Lover Dropshipping" APP on your store.
Could you please do a favor to leave a positive review? Through this link : https://apps.shopify.com/dear-lover-dropshipping-1 .
After you do it, you can screenshot the review and send us, it needs to show out "Your Reviews" in it, then we will send you a $10 off coupon for thanking.
Would be appreciated for your kind help.
Waiting for your reply.
Best Regards,
Jenny.
Sales Manager of Quanzhou Shiying Clothes Co., Ltd
Address: No.98 Citong Road,Quanxiu Street,Fengze,Quanzhou City,Fujian Province,P.R.China
Postal code: 362000
Whatsapp/Phone: +86 18005958906
E-mail: marketing5@dear-lover.com
E-mail: keith@dear-lover.com
Website: www.dear-lover.com
Thanks for your comment, and I'm sorry if our action made you feel uncomfortable in any way, but you may have misunderstood.
First of all, leaving a review is not mandatory.
Secondly, as a new APP, reviews will help it grow. Coupons are just to thank those customers who have placed orders and are willing to leave reviews. Coupons can only be used when placing an order.
Everything is real, not fake.
Finally, because you have registered on the website, you are in the customer list, as a potential customer, we have also sent you an email, but we never force you to do it or place order with us, all up to you.
Credit card information compromised and charged. It appears it may have been a diversion to a fake site that compromised credit card information through the appearance of paypal. Be mindful when proceeding. I was unable to get anyone to answer on the identified WhatsAPP contacts and had difficulty with the responses that I received through the chat, the company was not helpful and did not seemed concerned about the situation or the risk to other customers - indicating that it wasnt them.
Dear The Fern and Oak,
Thank you for taking the time to share your feedback. We take this matter very seriously and sincerely apologize for the distressing experience you encountered.
Regarding the payment security issue you mentioned, safeguarding customer information is our top priority. Our payment system uses SSL encryption technology and is directly integrated with official payment channels (such as PayPal). We do not redirect users to third-party pages. To protect your interests, we recommend:
1. Contact your bank immediately to freeze your card and trace any unauthorized transactions;
2. Verify the domain name of the payment page through your browser history to confirm it matches https://ds.dear-lover.com/;
3. Forward screenshots of any suspicious pages to our security team at hello@dear-lover.com for a thorough investigation.
We deeply apologize for the delays in communication with our support team. You may reach us via email at dropshipping@dear-lover.com. We are reinforcing customer service training and response efficiency to prevent such issues in the future.
We understand your concerns and have initiated an internal review. Should the investigation reveal any connection to our systems, we will promptly notify affected customers and take full responsibility. Thank you for raising this issue—your feedback is vital to improving our services.
Sincerely,
The Dear-Lover Dropshipping Customer Care Team
I was told to leave a 5-star review and left a 4-star because the customer service representative seemed nice even though I wasn't quite familiar with the store. NO REWARD WAS GIVEN as promised ( this was 6 months ago. Should have bought something before putting them on site).
However, after receiving a return photo from my customer, I felt so embarrassed that this was the quality of products I had been selling to my customers (I thank God that most of my customers didn't buy from this supplier). There were no defects, however, the product looked very old, giving a thrift store feel. I honestly would have returned the product myself if I were the customer.
Right now, I have offered my customer a Free product just to make up for this embarrassment.
The return process was awful as there's no way to return unless you ask for permission. They have a 3-day return policy which is NOT posted on the website, I had to google it. Plus they took 5 days to respond, only to tell me that I do not qualify for a return or a refund because there was no defect. Didn't take into consideration how CHEAP their product was.
If quality is most important for your business, I'll suggest that you BE AWARE of this cheap site. Most of these good reviews are not real, they ask people to write them for a reward. BE CAREFUL this may hurt your business. They have A LOT IMPROVEMENTS TO DO.
Hi Modish X Co. (Miss Modish Boutique)
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the product quality and return process. Ensuring that your customers receive high-quality products and that you have a smooth shopping experience is our top priority, and we regret that we did not meet your expectations this time.
For the return process, you can click https://ds.dear-lover.com/h-dropship-helpCenter.html#42423_42429_ to learn about our return and exchange policy. If you encounter any difficulties, please contact us at hello@dear-lover.com and we will do our best to help you resolve the issue in a timely manner.
We also take customer feedback and reviews very seriously. We strive to be transparent and do not engage in any review manipulation. If you have any concerns about our review system, we are happy to address them directly. Your honest feedback is very valuable to us as we continue to improve our products and services.
Due to the delay in the ticket caused by the system failure, our response efficiency was not up to the expected standard, which is entirely our responsibility for improvement. Your feedback is always our top priority and we apologize for the negative impact on your experience.
Please let us know how we can resolve this issue for you. We appreciate your time and patience and sincerely hope to improve your experience working with us in the future.
Sincerely,
The Dear-Lover Dropshipping Customer Care Team
Highly recommend! Fast shipping. Great variety of items
Hi SMALL TOWN BOUTIQUE,
We’re so grateful for your kind words! 🙏🤝 It’s wonderful to hear that you and your customers are happy with our products and that our fast shipping made a difference. We’re committed to delivering quality and efficiency, and we’re thrilled we could meet your needs!
Thank you for your continued support—we can’t wait to serve you again soon! If you ever need anything, don’t hesitate to reach out. 🚀✨
Best wishes,
The Dear-Lover Dropshipping Customer Care Team
Crystal was very helpful and even chatted with me on WhatsApp.
Very flexible. Love the styles and quick delivery to customers.
Hi Sassy-N-Classy Creations LLC,
Thank you so much for your wonderful feedback! 💖 We’re thrilled to hear that you’re happy with our product quality, fast shipping, and the excellent service provided by Crystal. They’ll be so excited to know they made your experience seamless and enjoyable!
Delivering high-quality products with speedy delivery and exceptional support is what we strive for, and we’re so grateful for your trust in us. If there’s ever anything you need, don’t hesitate to reach out—we’re always here for you! 🚀✨
Warm regards,
The Dear-Lover Dropshipping Customer Care Team
Great products, fantastic help and service
Beginner friendly ! I like it
Crystal is the best to work with
usefull app good products
Amazing service!
Crystal is top notch
Tracking inventory is not good.
Dear-Lover is a great app to use! Cute products, Easy to use, and Great customer service! Thank you Crystal!
I have had a wonderful experience so far and anytime I need assistance, I’m always pleasantly surprised by how fast they are to respond.
Dear-Lover Dropshiping is a great option to start your boutique, very easy to use, very nice quality product, Crystal is great always ready to help ! I recommend:)
Hi Bananablush,
Your feedback made our day! 💖 We’re so happy to hear that you love our products and that Crystal provided you with excellent service. They’ll be delighted to know they made your experience special!
Thank you for being such a valued part of our community. We’re here to provide you with the best products and support, so don’t hesitate to reach out if you need anything. 😊
Best regards,
The Dear-Lover Dropshipping Customer Care Team
i love this app, i ,love the items i receive, my only complaint is that shipping costs seems to be quite high, maybe they should look into other companies to do their shipping through. but that will not prevent me from using them.
Hi Traveling Sisters Boutique,
Thank you so much for your kind feedback! 💖 We’re thrilled to hear that you love our product quality and fast shipping! We completely understand that shipping costs are an important consideration, and we’re always working to strike the right balance between speed, reliability, and affordability. Our shipping fees are designed to ensure your orders are processed quickly, handled securely, and delivered on time through trusted carriers. While we’re constantly exploring ways to optimize costs, our top priority is providing you with a seamless and dependable experience.
We truly value your support and feedback! If you ever have questions or need assistance, please don’t hesitate to reach out—we’re here to help! 🚀✨
Best regards,
The Dear-Lover Dropshipping Customer Care Team
CRYSTAL is amazing thank you so much for all your help. Lot more sells coming your way..
Dear lover has been one of my favorite wholesalers. They have the best customer service and quality apparel. I would recommend them to anyone that starts their business…
Great app. Works well.
Fast shipping and perfect quality
Just starting my online business and they have been a huge help. I have ordered somethings from them and haven’t gotten anything I haven’t liked.
Hi Simply Jaded Boutique,
Thank you for taking the time to share your feedback! 💖 We’re overjoyed to hear that you love our products and that The Dear-Lover Dropshipping Customer Care Team made your experience a positive one. They’ll be thrilled to know they made a difference!
Your support fuels our passion, and we’re dedicated to delivering the best products and services for you. If there’s ever anything you need, we’re just a message away. 😊
Warmly,
The Dear-Lover Dropshipping Customer Care Team
Shipping and and quality of the clothing was sooo good. I couldn’t believe how great the quality was and also the packaging. They shipped all the way to Fiji in 5 days
Bonjour je laisse un avis suite à un souci d'adresse le problème a été résolu tout de suite je peux rien dire à bon service après-vente de qualité ravi de faire un partenariat avec vous
Dear-Lover is all in all great! I ran into a minor problem and they solved it with such understanding. Their products are also great! I really look forward working with them.
De momento não consigo avaliar a aplicação em si pois ainda não comecei a trabalhar com a Dear-Love, contudo fui contatada pela Crystyal, consultora exclusiva de vendas e foi 5 estrelas na forma como me abordou.
This is one of my favorite dropship apps. I rarely get any request for returns because typically the photo does match the item. Additionally they ship the fastest. I communicate with my account manager/point of contact via wassap and she is always available. It feels like a great partnership. This company has helped my business grow. Also the SEO is ready when you link the products which helps a lot.
Hi KesleyBoutique,
Your kind words mean so much to us! 💖 We’re thrilled to hear that you’re happy with our product quality, fast shipping, and excellent service from Crystal. They’ll be delighted to know they made your experience a positive one!
Thank you for trusting us—we’re here to provide you with the best products, quick delivery, and exceptional support every time. If you ever need anything, we’re just a message away! 🚀✨
Best regards,
The Dear-Lover Dropshipping Customer Care Team
They are prompt when you send messages and very clear responses. I would recommend them.
Thank You Crystal Shen for all your help!
I have to stop what I am doing and compliment the great people at Dear Lover who work so hard to make sure our shipments are not only received on time, but also totally correct. I am excited to hear that our service with "DL" is only going to get better. What a great company, and what a great partner that helps us deliver great customer service to our customers.
So far so good love how it's all laid out and well thought out Crystal has been amazing support no problems so far all syced and easy to use highly recommend them
I had some technical difficulties in the beginning, but Crystal was very understanding and extremely helpful during the whole process. I love the responsiveness and the items that are available.
Amazing clothing and service. I chose Sophia because if we had a baby girl, that was going to be her name. But we had a boy. So I thought it was a good choice. I have had nothing but wonderful service from Sophia. The shipping isn’t terrible and the prices are amazing! You really can’t beat this company!
We have had consistently positive experiences with the app. While there may be some functionality improvements that could enhance the daily order management experience, the outstanding and service-oriented customer support team more than makes up for any minor deficiencies. We are confident that the app will continue to evolve and improve, and we recommend it with confidence.
Dear-Lover has a wide range of products, the importing of products to your store is simply a few clicks, the interface is easy to work with, great support staff and highly recommended
So far we have had an overall good experience with them. We had an issue with some shipping from Shopify but Dear-Lover worked with me to get it out in a timely fashion.
Crystal is amazing! I have had several technical issues and she is always fast efficient and so kind in helping me. I was hesitant to work with a large oversease company but Crystal has made it so easy.
I had a great experience with dear lover Drop shipping, great support , and variety of women clothes , syncing the products immediately to my Shopify store and the shipping is so fast and accurate.
So far I love the app. Crystal has been very helpful and attentive to my questions.
All in all they are a great company and the products are easy to find and place in your store. The app could use a few tweeks, but in all I love how it gives that personal touch and not a bot. THEIR PRODUCTS ARE GREAT TOO!
The shipping is a bit slow, but they have no control over the shipping companies. I say this to let ppl know what to expect when the shipping is delayed.
l'application est très bonne et simple a utilisé, assez intuitive je recommande ça simplifie la vie !!
The application is very good and easy to use, quite intuitive I recommend it makes life easier!!
Excellent Dropshipping Experience with Dear Lover
Dear Lover Dropship Review
I recently had the pleasure of working with Dear Lover for dropshipping services, and I must express my utmost satisfaction with the experience. Their service has proven to be excellent in various aspects, making them a reliable partner for dropshipping needs.
Dear Lover consistently delivered an outstanding level of service throughout the entire process. From order placement to shipment, their team demonstrated a commitment to excellence, ensuring a seamless and efficient experience.
Great Communication: Communication is key in the world of dropshipping, and Dear Lover truly excels in this area. Their communication was prompt, clear, and informative. Any inquiries or concerns were addressed with professionalism, providing a sense of confidence in their services.
The inclusion of WhatsApp as a communication channel added a personal touch to the dropshipping experience. It allowed for real-time communication and quick resolution of any issues. This level of reliability and accessibility through WhatsApp is a notable advantage.
One of the standout features of Dear Lover Dropship is their swift order processing. Items were dispatched promptly, which is crucial in the fast-paced world of e-commerce. This efficiency contributed significantly to a positive customer experience on my end.
In conclusion, I highly recommend Dear Lover Dropship to anyone seeking a dependable partner for their dropshipping needs. Their excellent service, great communication, and reliable use of WhatsApp make them stand out in the industry. I look forward to continuing our partnership and am confident in the success it will bring.
Best regards,
MISTI London
I love the different items they have, my customer loves them
Have not done drop shipping yet - but I want to start it. I have been working with crystal for months now & she has been a tremendous help to me & my team! I love working with her! She is always available & does exactly what I need!!
I like everything about this app so far. It is very easy to navigate to find and add products in bulk very quick and simple. I hope to start getting sales soon! I am going to see how this goes and I will be back with an update.
We have had consistently positive experiences with the app. The outstanding and service-oriented customer support team, (Olivia) more than makes up for any minor deficiencies. We are confident that we chose the right drop-shipping supplier for our business. We recommend it with confidence.
Crystal is being very attentive and dedicated. I was impressed with the attention and speed of service. Very satisfied so far with her, her team, the products and the app.
Bis jetzt bin ich sehr zufrieden. Der Aufbau der App klappt wunderbar. Eine Testbestellung habe ich auch schon ausgeführt.
Alle meine Fragen sind direkt per Mail beantwortet worden.
Ich freue mich auf eine tolle Zusammenarbeit!
Olivia is great! She’s very helpful and always there when needed! I just started using Dear Lover for my drop shipping and so far it’s been easy to work with! Great costumer service and super easy app! Love it already!
We are just getting started with dropshipping but have a brick and mortar store where we sell Dear-Lover. The setup was fast and easy. The app has most of the items we sell in our brick and mortar store allowing us to order sizes and styles for customers in-store as well as online. Very user friendly and straightforward pricing structure. I would highly recommend this app and brand to anyone who values service and quality.
The app is extremely easy to use and set up. Olivia is quick to respond and ships out our orders timely. The items are package very well. I am happy with Dear-Lover dropshipping.
I’ve recently starting to use this dropshipping app and it seems to be amazing. Qualitative products and amazing costumer service by replying anytime you need and helping in detail.
Highly recommend it.
So far everything has been good with the service with Dear-Lover
I just started my dropshipping business, and among the various clothing suppliers I work with, Dear Lover stands out. They have flexible pricing, great designs, and the fastest service. Thanks to them, I've achieved maximum sales, and I'm truly grateful for their exceptional support.