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Extremely slow shipping, low quality products, stolen images and more!
Hi Wranglin' Daisies,
We sincerely apologize for the issues you've encountered with both the product quality and shipping delays. We understand how frustrating this must be, and we truly appreciate your patience.
Regarding the shipping issue, we know how important it is for your order to arrive on time, and we regret any delays caused. We are actively working with our logistics partners to improve delivery times and ensure better tracking updates for our customers. Please share your order details with us at hello@dear-lover.com, and we’ll do our best to provide an update and assist you in resolving this matter.
As for the product quality, we’re truly sorry that it did not meet your expectations. We take quality control seriously, and your feedback helps us improve. Please reach out to us, and we will be happy to arrange a resolution, whether it’s a replacement, refund, or any other suitable solution.
Your satisfaction is our top priority, and we appreciate the opportunity to make things right. Please don’t hesitate to contact us—we’re here to help!
Best,
The Dear-Lover Dropshipping Customer Care Team
Absolutely NO Customer Service. They will not answer message about problems with the app. Maybe a review will help resolve my problems.
The app has great clothes and i would like to keep it. However, functionality in the store looks horrible. It has product description listings that even if you change it, it does not save for your store. BIGGEST eye sore is the Size Charts that are included in the product descriptions. They look horrible from mobile to desktop. You can resize them but it is either way to big on desktop or makes your mobile version go all over your page. I have installed a size chart builder, but since all the chart for each product are completely different, it is too difficult to go through each product and make a completely different chart. I have messaged about this twice. I finally received an answer from Sophia saying, Thank you for your feedback, we are constantly upgrading the app to improve the customer experience! No Help at All. I would really like to use the app in my store but can't seem to resolve the size chart or product description issues. Descriptions are after the size chart and have to be manually edited one by one, very time consuming cause you can't edit the template before you push it to your store.
Highly recommend! Fast shipping. Great variety of items
Hi SMALL TOWN BOUTIQUE,
We’re so grateful for your kind words! 🙏🤝 It’s wonderful to hear that you and your customers are happy with our products and that our fast shipping made a difference. We’re committed to delivering quality and efficiency, and we’re thrilled we could meet your needs!
Thank you for your continued support—we can’t wait to serve you again soon! If you ever need anything, don’t hesitate to reach out. 🚀✨
Best wishes,
The Dear-Lover Dropshipping Customer Care Team
Crystal was very helpful and even chatted with me on WhatsApp.
Very flexible. Love the styles and quick delivery to customers.
Hi Sassy-N-Classy Creations LLC,
Thank you so much for your wonderful feedback! 💖 We’re thrilled to hear that you’re happy with our product quality, fast shipping, and the excellent service provided by Crystal. They’ll be so excited to know they made your experience seamless and enjoyable!
Delivering high-quality products with speedy delivery and exceptional support is what we strive for, and we’re so grateful for your trust in us. If there’s ever anything you need, don’t hesitate to reach out—we’re always here for you! 🚀✨
Warm regards,
The Dear-Lover Dropshipping Customer Care Team
Great products, fantastic help and service
Beginner friendly ! I like it
Crystal is the best to work with
usefull app good products
Amazing service!
Crystal is top notch
Tracking inventory is not good.
Dear-Lover is a great app to use! Cute products, Easy to use, and Great customer service! Thank you Crystal!
I have had a wonderful experience so far and anytime I need assistance, I’m always pleasantly surprised by how fast they are to respond.
Dear-Lover Dropshiping is a great option to start your boutique, very easy to use, very nice quality product, Crystal is great always ready to help ! I recommend:)
Hi Bananablush,
Your feedback made our day! 💖 We’re so happy to hear that you love our products and that Crystal provided you with excellent service. They’ll be delighted to know they made your experience special!
Thank you for being such a valued part of our community. We’re here to provide you with the best products and support, so don’t hesitate to reach out if you need anything. 😊
Best regards,
The Dear-Lover Dropshipping Customer Care Team
i love this app, i ,love the items i receive, my only complaint is that shipping costs seems to be quite high, maybe they should look into other companies to do their shipping through. but that will not prevent me from using them.
Hi Traveling Sisters Boutique,
Thank you so much for your kind feedback! 💖 We’re thrilled to hear that you love our product quality and fast shipping! We completely understand that shipping costs are an important consideration, and we’re always working to strike the right balance between speed, reliability, and affordability. Our shipping fees are designed to ensure your orders are processed quickly, handled securely, and delivered on time through trusted carriers. While we’re constantly exploring ways to optimize costs, our top priority is providing you with a seamless and dependable experience.
We truly value your support and feedback! If you ever have questions or need assistance, please don’t hesitate to reach out—we’re here to help! 🚀✨
Best regards,
The Dear-Lover Dropshipping Customer Care Team
CRYSTAL is amazing thank you so much for all your help. Lot more sells coming your way..
Dear lover has been one of my favorite wholesalers. They have the best customer service and quality apparel. I would recommend them to anyone that starts their business…
Great app. Works well.
Fast shipping and perfect quality
Just starting my online business and they have been a huge help. I have ordered somethings from them and haven’t gotten anything I haven’t liked.
Hi Simply Jaded Boutique,
Thank you for taking the time to share your feedback! 💖 We’re overjoyed to hear that you love our products and that The Dear-Lover Dropshipping Customer Care Team made your experience a positive one. They’ll be thrilled to know they made a difference!
Your support fuels our passion, and we’re dedicated to delivering the best products and services for you. If there’s ever anything you need, we’re just a message away. 😊
Warmly,
The Dear-Lover Dropshipping Customer Care Team
Shipping and and quality of the clothing was sooo good. I couldn’t believe how great the quality was and also the packaging. They shipped all the way to Fiji in 5 days
Bonjour je laisse un avis suite à un souci d'adresse le problème a été résolu tout de suite je peux rien dire à bon service après-vente de qualité ravi de faire un partenariat avec vous
Dear-Lover is all in all great! I ran into a minor problem and they solved it with such understanding. Their products are also great! I really look forward working with them.
De momento não consigo avaliar a aplicação em si pois ainda não comecei a trabalhar com a Dear-Love, contudo fui contatada pela Crystyal, consultora exclusiva de vendas e foi 5 estrelas na forma como me abordou.
This is one of my favorite dropship apps. I rarely get any request for returns because typically the photo does match the item. Additionally they ship the fastest. I communicate with my account manager/point of contact via wassap and she is always available. It feels like a great partnership. This company has helped my business grow. Also the SEO is ready when you link the products which helps a lot.
Hi KesleyBoutique,
Your kind words mean so much to us! 💖 We’re thrilled to hear that you’re happy with our product quality, fast shipping, and excellent service from Crystal. They’ll be delighted to know they made your experience a positive one!
Thank you for trusting us—we’re here to provide you with the best products, quick delivery, and exceptional support every time. If you ever need anything, we’re just a message away! 🚀✨
Best regards,
The Dear-Lover Dropshipping Customer Care Team
They are prompt when you send messages and very clear responses. I would recommend them.
Thank You Crystal Shen for all your help!
I have to stop what I am doing and compliment the great people at Dear Lover who work so hard to make sure our shipments are not only received on time, but also totally correct. I am excited to hear that our service with "DL" is only going to get better. What a great company, and what a great partner that helps us deliver great customer service to our customers.
So far so good love how it's all laid out and well thought out Crystal has been amazing support no problems so far all syced and easy to use highly recommend them
I had some technical difficulties in the beginning, but Crystal was very understanding and extremely helpful during the whole process. I love the responsiveness and the items that are available.
Amazing clothing and service. I chose Sophia because if we had a baby girl, that was going to be her name. But we had a boy. So I thought it was a good choice. I have had nothing but wonderful service from Sophia. The shipping isn’t terrible and the prices are amazing! You really can’t beat this company!
We have had consistently positive experiences with the app. While there may be some functionality improvements that could enhance the daily order management experience, the outstanding and service-oriented customer support team more than makes up for any minor deficiencies. We are confident that the app will continue to evolve and improve, and we recommend it with confidence.
Dear-Lover has a wide range of products, the importing of products to your store is simply a few clicks, the interface is easy to work with, great support staff and highly recommended
So far we have had an overall good experience with them. We had an issue with some shipping from Shopify but Dear-Lover worked with me to get it out in a timely fashion.
Crystal is amazing! I have had several technical issues and she is always fast efficient and so kind in helping me. I was hesitant to work with a large oversease company but Crystal has made it so easy.
I had a great experience with dear lover Drop shipping, great support , and variety of women clothes , syncing the products immediately to my Shopify store and the shipping is so fast and accurate.
So far I love the app. Crystal has been very helpful and attentive to my questions.
All in all they are a great company and the products are easy to find and place in your store. The app could use a few tweeks, but in all I love how it gives that personal touch and not a bot. THEIR PRODUCTS ARE GREAT TOO!
The shipping is a bit slow, but they have no control over the shipping companies. I say this to let ppl know what to expect when the shipping is delayed.
l'application est très bonne et simple a utilisé, assez intuitive je recommande ça simplifie la vie !!
The application is very good and easy to use, quite intuitive I recommend it makes life easier!!
Excellent Dropshipping Experience with Dear Lover
Dear Lover Dropship Review
I recently had the pleasure of working with Dear Lover for dropshipping services, and I must express my utmost satisfaction with the experience. Their service has proven to be excellent in various aspects, making them a reliable partner for dropshipping needs.
Dear Lover consistently delivered an outstanding level of service throughout the entire process. From order placement to shipment, their team demonstrated a commitment to excellence, ensuring a seamless and efficient experience.
Great Communication: Communication is key in the world of dropshipping, and Dear Lover truly excels in this area. Their communication was prompt, clear, and informative. Any inquiries or concerns were addressed with professionalism, providing a sense of confidence in their services.
The inclusion of WhatsApp as a communication channel added a personal touch to the dropshipping experience. It allowed for real-time communication and quick resolution of any issues. This level of reliability and accessibility through WhatsApp is a notable advantage.
One of the standout features of Dear Lover Dropship is their swift order processing. Items were dispatched promptly, which is crucial in the fast-paced world of e-commerce. This efficiency contributed significantly to a positive customer experience on my end.
In conclusion, I highly recommend Dear Lover Dropship to anyone seeking a dependable partner for their dropshipping needs. Their excellent service, great communication, and reliable use of WhatsApp make them stand out in the industry. I look forward to continuing our partnership and am confident in the success it will bring.
Best regards,
MISTI London
I love the different items they have, my customer loves them
Have not done drop shipping yet - but I want to start it. I have been working with crystal for months now & she has been a tremendous help to me & my team! I love working with her! She is always available & does exactly what I need!!
I like everything about this app so far. It is very easy to navigate to find and add products in bulk very quick and simple. I hope to start getting sales soon! I am going to see how this goes and I will be back with an update.
We have had consistently positive experiences with the app. The outstanding and service-oriented customer support team, (Olivia) more than makes up for any minor deficiencies. We are confident that we chose the right drop-shipping supplier for our business. We recommend it with confidence.
Crystal is being very attentive and dedicated. I was impressed with the attention and speed of service. Very satisfied so far with her, her team, the products and the app.
Bis jetzt bin ich sehr zufrieden. Der Aufbau der App klappt wunderbar. Eine Testbestellung habe ich auch schon ausgeführt.
Alle meine Fragen sind direkt per Mail beantwortet worden.
Ich freue mich auf eine tolle Zusammenarbeit!
Olivia is great! She’s very helpful and always there when needed! I just started using Dear Lover for my drop shipping and so far it’s been easy to work with! Great costumer service and super easy app! Love it already!
We are just getting started with dropshipping but have a brick and mortar store where we sell Dear-Lover. The setup was fast and easy. The app has most of the items we sell in our brick and mortar store allowing us to order sizes and styles for customers in-store as well as online. Very user friendly and straightforward pricing structure. I would highly recommend this app and brand to anyone who values service and quality.
The app is extremely easy to use and set up. Olivia is quick to respond and ships out our orders timely. The items are package very well. I am happy with Dear-Lover dropshipping.
I’ve recently starting to use this dropshipping app and it seems to be amazing. Qualitative products and amazing costumer service by replying anytime you need and helping in detail.
Highly recommend it.
So far everything has been good with the service with Dear-Lover
I just started my dropshipping business, and among the various clothing suppliers I work with, Dear Lover stands out. They have flexible pricing, great designs, and the fastest service. Thanks to them, I've achieved maximum sales, and I'm truly grateful for their exceptional support.