Delhivery ‑ Logistics Platform , 35 recensioner
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integration was good,we process our order through unicommerce only.orders automatically sync.easy to use .bulk order processing with just single click.
Most idiot logistic partner with zero support!!’Do Not Integrate
The support team is pathetic. They reply to a critical query after 3-4 days!
Great app to ship our products & easy UI & UX. All in 1 Dashboard. Best rates & fantastic support with early solutions.
I strongly recommend the app for your shipping partner.
Worst Channel Integration with absolutely no support. The team was just not able to identify why our channel integration was not working. After months of follow ups and constantly raising tickets they identified the issue. After that too the integration doesnt work. No proper responses are given to tickets raised - just copy paste responses - the feature is still not working. The old CL Panel was so much better. If you cannot run the new feature properly, just revert to the old system.
Try to sync my account and it's not working, no response from the customer care
Orders are not syncing initially. But after 15 min it shows the orders in panel. So there is no problem. Just have to wait some time.
Edit 2: So they have an option on their website to send shipment notifications to customers, but that is Delhivery's own email that is sent and not the Shopify default shipment email template. So, once you download this app your customers would no longer receive the default shipping email template from Shopify but would rather get it from Delhivery branded email.
Edit 1: Reducing it from four to two stars. The shipment email is not sent to the customer when the order is fulfilled by this App. This needs an urgent fix.
Decent but needs a lot of improvement. The order status doesn't sync properly most time. For instance, an order delivered two weeks back is still showing as "Out for delivery" on Shopify orders page. Hopefully they improve the app.
Dear Nutrazee Team,
We are very sorry that you had a poor experience with us initially. We are glad to share that we have improved the product experience for our channel integration and now order-syncing and updates are real-time. Thank you for your valuable feedback.
Regards,
Team Delhivery One
Worst support. Inspite og my one hundred plus emails no one from company called up and continued sending cut & paste answers. Avoid Delhivery Couriers.
Dear Prokare team,
We are alarmed to hear this and truly don't want this to be the experience that you have.
We have taken cognizance of your issue and resolved it.
For any other queries, please raise a ticket from Delhivery One and our team will reach out to you within a 2 hour TAT.
Regards,
Team Delhivery One
Worst support , its quite months but still unable to make it work every time "channel only exists" even in one click installations . i don't know how there mapping works .
Dear Sans Classic Parts Team,
We are sincerely sorry to hear this and truly don't want this to be the experience you have with us.
Our customer service team will reach out to you on priority and resolve this issue. We request you to please raise a ticket and we will help you with this rightaway.
Regards,
Team Delhivery One