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Tons of issues:
There is no mobile app as of now.
You also don't get status updates email.
They don’t have any Promise app to let customers an estimated delivery date on product page.
Have shipped few items via them, and delivery has been late by almost 4 days minimum in most, which leads to poor customer experience.
Dear Team Maags Design, we appreciate your feedback and would like to apologize for the experience you had while using our services. We will utilize your experience with us within our customer satisfaction process to further improve our shortcomings.
As discussed, order status is auto-synced from Delhivery One to Shopify and we shall keep you updated about the rest features as and when they are released.
It does not integrates properly. Orders are showing on Shopify store but none of them are automatically scheduling pickup. An error displays which says "Fill missing/invalid order details to generate AWB Number"
We are sorry you had challenges in navigating our application. As we discussed, the mentioned error usually shows up when mandatory order details are missing. In case you still face an issue, you can raise a support ticket with us via One and we shall happily assist you.
Pathetic customer service experience and high charges, also no call support, I do not recommend this app go with Shiprocket or Nimbuspost they are much better in customer service and everything
Delhivery has transformed our Shopify store with its seamless integration and effortless bulk order processing. The team is responsive and ensures a smooth integration process, while the ground support is impeccable. Their commitment to accuracy and reliability makes Delhivery a must-have for any business serious about streamlining logistics on Shopify!
"Strongly recommend!"
integration was good,we process our order through unicommerce only.orders automatically sync.easy to use .bulk order processing with just single click.
My Experience is very poor with Delhivery in terms of linking with Shopify. I am still not able to link for the last two weeks despite creating two tickets.
Very disappointed
We are so sorry this was your experience while trying to integrate our app. Our team has identified the issue and have fixed it. Your Shopify is successfully connected to Delhivery One. We shall continue to improve our services to get a better rating the next time
Channel integration - Unable to fetch order, Two Tickets are raised with ID 70881091 and 71076257 But no Response or any Solution provided. Customer Support is very poor.
Very cost effective and reliable compared to ship rocket and other services
Pathetic service by delhivery. Pick ups are not done in time almost waited for 3 days for the pickup and not a single attempt or call was given by delhivery
All your services are good. Except the below
1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon.
2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache
3) Return pickup charges is TWICE the amount of normal shipping charges.
4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.