Reviews (50)

Overall rating
2.6
Counts per rating level
  • 32% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 46% of ratings are 1 stars
September 19, 2024

Such poor service being provided! I registered my company a month ago and submitted the GST, yet every time I log into the panel, it asks me to activate my account. When I try, it shows 'GST already registered.' This has been happening for the past 15 days, and I still haven’t found a solution. I tried raising a support ticket, but it says 'Client Mapping not found!' I even attended a Zoom call and asked for an email ID or contact number, but the representative refused to provide one, citing company policy. He assured me someone from Delhivery would get in touch, but I haven’t received any call or email. Such poor service, and i still don’t understand why you're asking for ratings when it’s clear that you don’t even read the comments or feedback people provide. This experience has been extremely frustrating, and I’m sure my concerns are not being taken seriously

Doon Deals Hub
India
2 months using the app
August 23, 2024

I would not even like to give one star because the this is the worst logistics application i have ever seen, i'm not being on onboarded from the last one week. Due to their technical errors im not able to submit my GST documents even after uploading the documents Its taking me nowhere and this issue is recurring from the last 7 days no proper customer support at all, raised more than 50 tickets but due to their poor technical infrastructure its not reflecting the support dashboard. I'm feeling like to smash my head against the wall for your great experience. If you dont value your customers time I swear you are going nowhere and will end up lossing a lot of potential business.

DapperLane
United States
2 months using the app
Delhivery Pvt. Ltd. replied September 25, 2024

We'd like to apologize for your experience while using our services. We can see your account is now successfully created on Delhivery One. For a prompt resolution in future, you can raise a support ticket on Delhivery One.

Edited August 17, 2024

Extremely disappointed. Requested multiple times for a call with Account Manager but no response. If this is the performance of sales team/management, then really worried about their operational functioning.

17/08/24 - Further experience. I had my first pickup scheduled today between 2 to 6pm. The delivery executive's contact number provided couldn't be reached for 5 and 1/2 hours. Finally at 7:30 pm when he picked up the call he had no clue about the pickup. When asked when he is coming, he had no clue. Raised support ticket, no response. No other way to contact the support. It's just horrible. Please stay away from Delhivery if you are not looking for impacting your company's reputation.

versoz.com
India
3 months using the app
Delhivery Pvt. Ltd. replied September 25, 2024

We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.

September 10, 2024

They send automated emails promptly to ask a five star rating on Shopify store but they never bother to contact the customer why he is still unable to start shipping. They want their shop to look exclusive at front but are not willing to serve the customers.

Gaurashtra
India
5 days using the app
Delhivery Pvt. Ltd. replied September 25, 2024

We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.

Edited July 24, 2024

Editing my rating as I had reported an issue here and it was addressed.
But reverting rating to 1 star as any issues reported directly with delhivery on their site as support tickets are not being addressed.
For every genuine issue we face, they are not addressing any of those and closing the tickets.
Also, their charges are very inconsistent as they show a charge based on weight and dimension while we manifest. For most of orders, they take additional amount later(without any intimation). On site calculation is based on their tool, then sure why so much disparity.
So your recharge balance will keep going down and it will be very hard to figure out or sort out any issues with them.

ITN Store
India
7 months using the app
Delhivery Pvt. Ltd. replied June 25, 2024

Dear Team ITN Store, we really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our services helpful.

August 17, 2024

no customer support. delayed deliveries and no updates or contact info

apothecary-in
India
About 2 months using the app
Delhivery Pvt. Ltd. replied September 25, 2024

We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.

August 11, 2024

Facing lot of issues with our courier deliveries. The delivery personnel reported that they don't have the parcel, and there were also fake delivery attempts.

ClassicFinds
India
About 2 months using the app
Delhivery Pvt. Ltd. replied September 25, 2024

We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.

September 23, 2024

I just dowloaded this app Today evening, book an onboarding call. no one from this app attended the call. I was waiting on zoom for 15 mins. This is first time i have seen in my life that company business don't attend the call. Also, i was mailing them regarding this and no answer. This is just my first day with this business. Can't hope more !

UrbanCults
India
About 5 hours using the app
Delhivery Pvt. Ltd. replied September 30, 2024

We regret that your experience with us was not the best and have shared your feedback with our team. We make a continuous effort to improve our product & services. You can raise a support ticket with us from Delhivery One for a faster resolution.

May 22, 2024

Single star is also high rated for this crap application. I synced my shopify website for the first time and recharged my account with Rs. 1000. I had 2 pending orders which got synced on the delhivery dashboard and they were showing as pending orders only. Once I packed the orders, I pressed the fulfill button for both the orders on shopify orders page. Both the orders disappeared from the Delhivery dashboard immediately. I could not find those orders anywhere on the Delhivery app. I waited till next day hoping that someone would come to pick the orders but nothing happened. I tried contacting the customer care but to my surprise, THERE IS NO CUSTOMER CARE PHONE NUMBER, CHAT or EMAIL through which we can reach out to Delhivery. There CEO Sahil Barua is living in his cocoon. All a customer can do is raise a ticket and wait for someone to reply back. They replied me back with a youtube link on how to connect Shopify and Delhivery which was not my issue as both the applications were already connected but the connection was still not working. At last, I called my local courier service provider who charged me less than what Delhivery was supposed to charge me. He gave me DTDC tracking which I put in the order details and it instantly generated a DTDC link which can be shared with the customer. PLEASE DONT INTEGRATE WITH DELHIVERY. THEY HAVE THE WORST CUSTOMER SERVICE ON THIS PLANET. PERIOD.

Myshkaa
India
About 1 month using the app
Delhivery Pvt. Ltd. replied June 3, 2024

We sincerely apologize for your disappointing experience with our services. As discussed, if a Shopify order is fetched in Delhivery One but is mark as fulfilled from other platform, the order state on One is changed to 3rd party state. We have shared your feedback with our team and shall work towards further improving our services.

April 22, 2024

It does not integrates properly. Orders are showing on Shopify store but none of them are automatically scheduling pickup. An error displays which says "Fill missing/invalid order details to generate AWB Number"

Zyra
India
3 months using the app
Delhivery Pvt. Ltd. replied May 10, 2024

We are sorry you had challenges in navigating our application. As we discussed, the mentioned error usually shows up when mandatory order details are missing. In case you still face an issue, you can raise a support ticket with us via One and we shall happily assist you.