Delhivery ‑ Logistics Platform
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Om denne app
Lanceret
3. april 2023
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Lokal levering , Ordrestyring – andetVokse din Direct To Consumer brand med Delhivery's end-to-end logistikløsninger
Lever til Indiens fjerneste hjørner med 18.500+ postnumre betjent via vores 2900+ centre. Automatiser din hele forsendelsesworkflow på både indenlandske og internationale ordrer med et-klik Shopify-integration. Med optimerede løsninger til hurtigere og mere pålidelige leverancer, får du garanteret COD-afregning på 2 dage. Integrer problemfrit på tværs af salgskanaler, reducer returneringer og få COD-afregning inden for 2 dage. Få WhatsApp-opdateringer og en dedikeret relationsmanager til din service
- Automatiseret forsendelsesworkflow med et klik Shopify-integration
- Real-time forsendelsessporing og WhatsApp-kommunikation
- Øg leveringssikkerheden ved hjælp af vores RTO-predictor og adresseintelligenssystem
Indeholder maskinoversat tekst
Priser
Gratis at installere
Forsendelsespriserne starter ved Rs.30 per pakke eksklusive GST
Gratis at installere
Forsendelsespriserne starter ved Rs.30 per pakke eksklusive GST
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD.
32 anmeldelser
Service is fine, but there are many issues associated with Delhivery app -
1. Orders never sync automatically, we have to disconnect shopify channel & then connect it again, after 10 minutes, orders get synced.
2. No one came to know about the self collect packages. For example AWB number 4876010019121. I escalated that delivery is not happening, after 2 days they reverted that customer needs to collect package from nearby hub. Till the time we informed the customer, and he reached the hub to collect it, they marked it RTO, and customer didnt got his parcel.
If the TAT for package collection is 2 days, then support team should revert within 2-3 hours, so that we can get time to inform customer.
3. No support number - In case of any issue or escalation, there is no support number provided by delhivery, and we never able to discuss these issue with them
My Experience is very poor with Delhivery in terms of linking with Shopify. I am still not able to link for the last two weeks despite creating two tickets.
Very disappointed
All your services are good. Except the below
1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon.
2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache
3) Return pickup charges is TWICE the amount of normal shipping charges.
4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.
Very cost effective and reliable compared to ship rocket and other services
Pretty seamless integration without any issues. The dashboard is also great.
Only 1 suggestion:
When the order is scheduled for pickup in the dashboard, the app automatically fulfils the order in shopify immediately WITHOUT intimating the customer which should not happen as the order has not been picked up yet.
Problem here is, since it's already fulfilled, the customer never receives any email that their order has been shipped. Ideally, customer should get an email once the order has been shipped and is now in transit. Unfortunately even that does not happen. So we have to manually intimate the customer that your order is shipped.
This is the only problem with this app. If it's not sending an email before the order is shipped, its ok. However, the app should send an email once it's shipped.
Otherwise, the experience has been great.
Om denne app
Lanceret
3. april 2023
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Lokal levering , Ordrestyring – andetUdviklet af Delhivery Pvt. Ltd.
Om Delhivery Pvt. Ltd.
2,9 i gennemsnitlig bedømmelse
4 års erfaring med at udvikle apps til Shopify App Store
Plot 5, Sector 44, Gurgaon, HR, 122002, IN