Delhivery ‑ Logistics Platform

We are using Delhivery for our D2C shipments however with no customer care and just a bot replying to online queries it becomes extremely difficult to service our clients. Our number is registered and if we call from the registered number to to the Helpline it automatically disconnects making sure we never get in touch with a customer executive. (is there even one) ?
some deliveries are delayed for days and there is no way to get in touch with the company or the person delivering. Its a black hole once your parcel has left.
Most definitely shifting out to a more reliable platform that has better servicing.

Terrible experience with Delivery! Their support team is completely useless—unresponsive, unhelpful, and takes forever to resolve even the smallest issues. Frequent cases of fraud have been reported, and packages often go missing or are marked as delivered when they’re not. It’s impossible to trust this service for reliable shipping. Stay away if you value your time and money!

By FAR - THE WORST SERVICE I HAVE EVER EXPERIENCED.
It's impossible to get to talk to a human, support tickets are easy to raise, but you'll be lucky to get someone to resolve them. I have a ticket open for a high value package they've lost from their warehouse for the last 5 days; they've taken 0 responsibility, they aren't giving me a number or a human I can talk to. A month ago, they lost 3 out of 14 boxes they were supposed to deliver from Delhi to Pune; they claimed that "We have opened the 14 boxes and adjusted them in the remaining 11"
1. That's not possible
2. Even if that was possible; what gives them the right to do that?
3. These items were worth over a 1,00,000/-. Till date, I haven't received a call/message from anyone and they close any ticket I open about it.

They take no responsibility for lost packages, their delivery executives deliver/pickup as per their will and not as per promised timelines, which leads to a harrowing experience for the customers.

I would rather spend 10-15% more than deal with Delhivery. It is genuinely terrible. PLEASE - If you have a new business; AVOID DELHIVERY LIKE THE PLAGUE. They will give you a whole other layer of headache on top of everything else you're already dealing with.

The support team is good, if there is any problem they resolve it within few hours of contacting them.

Recent integration with Amazon is HUGE help! But orders on Amazon are not automatically selecting Delhivery in shipping service. This has to be done manually by re-editing shipping service. Wastes time, please fix.