Delhivery ‑ Logistics Platform

Extremely Disappointing Experience – Poor Support, Delivery Issues & Incorrect Charges

Our experience with this courier company has been highly unsatisfactory.

We have faced multiple cases where shipments were marked with delivery remarks that customers disputed. In one recent case, the customer confirmed that no delivery call was received and no genuine delivery attempt was made. Despite repeated requests, the courier company failed to provide any call logs, call recordings, GPS records, or other evidence supporting the delivery remarks entered into their system.

Even after providing alternate contact numbers and confirming customer availability, the shipment remained undelivered. Numerous tickets and follow-ups were raised, but meaningful action was not taken.

In addition to delivery-related concerns, we have also faced issues with weight discrepancies and additional weight charges that were difficult to verify. Obtaining proper clarification or resolution for such charges has been a frustrating process.

The biggest concern is the lack of accountability and responsiveness. When businesses depend on accurate tracking, genuine delivery attempts, transparent billing, and timely support, such issues can result in financial losses, delayed deliveries, unnecessary RTOs, and dissatisfied customers.

We expect a courier partner to provide clear evidence when delivery remarks are disputed, resolve complaints promptly, and maintain transparency in billing practices. Unfortunately, our experience has been the opposite.

Based on our experience, we cannot recommend this courier service to businesses looking for reliable delivery operations, transparent weight management, and responsive customer support.

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Highly disappointing. There are multiple reason, few are: Unnecessary RTO without contacting customer, Each and every POD are wrong, No customer support (Even when you raise ticket - No use), RTO and reverse pickups doesn't reach you ( you have to wait till all your order get piled up, so it can be months). Because of these reasons (I haven't mentioned all, but major issues) customers are requesting us not to send by Delhivery. If you do 10 consignment atleast 2 will be facing any kind of issues.

If there was negative 5 star review I would give that. I hope they will improve from their mistakes.

The app is currently not working properly and keeps showing the error “Failed to fetch shop data.” This is causing major inconvenience in daily operations.

Even after trying to reinstall the app, the issue persists. Additionally, we are forced to manually enter customer details again, which is time consuming and inefficient.

Kindly fix this issue at the earliest and ensure proper synchronization of shop data. A stable and reliable app experience is essential for smooth business operations.