Delhivery ‑ Logistics Platform
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À propos de cette application
Lancement
3 avril 2023
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Livraison locale , Gestion des commandes – autreDéveloppez votre marque Direct To Consumer avec les solutions logistiques de bout en bout de Delhivery
Livrez dans les coins les plus reculés de l'Inde avec plus de 18 500 codes postaux desservis via nos plus de 2900 centres. Automatisez l'ensemble de votre flux de travail d'expédition pour les commandes domestiques et internationales avec une intégration Shopify en un clic. Avec des solutions optimisées pour des livraisons plus rapides et plus fiables, vous obtenez une remise COD assurée en 2 jours. Intégrez-vous de manière transparente sur les canaux de vente, réduisez les retours et obtenez une remise COD en 2 jours. Recevez des mises à jour WhatsApp et un gestionnaire de relations dédié pour votre service
- Flux de travail d'expédition automatisé avec intégration Shopify en un clic
- Suivi des expéditions en temps réel et communication WhatsApp
- Augmentez la livrabilité en utilisant notre prédicteur RTO et notre système d'intelligence d'adresse
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Tarification
Installation gratuite
Les tarifs d'expédition commencent à Rs.30 par colis hors GST
Installation gratuite
Les tarifs d'expédition commencent à Rs.30 par colis hors GST
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Tous les frais sont facturés en USD.
32 avis
Service is fine, but there are many issues associated with Delhivery app -
1. Orders never sync automatically, we have to disconnect shopify channel & then connect it again, after 10 minutes, orders get synced.
2. No one came to know about the self collect packages. For example AWB number 4876010019121. I escalated that delivery is not happening, after 2 days they reverted that customer needs to collect package from nearby hub. Till the time we informed the customer, and he reached the hub to collect it, they marked it RTO, and customer didnt got his parcel.
If the TAT for package collection is 2 days, then support team should revert within 2-3 hours, so that we can get time to inform customer.
3. No support number - In case of any issue or escalation, there is no support number provided by delhivery, and we never able to discuss these issue with them
My Experience is very poor with Delhivery in terms of linking with Shopify. I am still not able to link for the last two weeks despite creating two tickets.
Very disappointed
All your services are good. Except the below
1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon.
2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache
3) Return pickup charges is TWICE the amount of normal shipping charges.
4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.
Very cost effective and reliable compared to ship rocket and other services
Pretty seamless integration without any issues. The dashboard is also great.
Only 1 suggestion:
When the order is scheduled for pickup in the dashboard, the app automatically fulfils the order in shopify immediately WITHOUT intimating the customer which should not happen as the order has not been picked up yet.
Problem here is, since it's already fulfilled, the customer never receives any email that their order has been shipped. Ideally, customer should get an email once the order has been shipped and is now in transit. Unfortunately even that does not happen. So we have to manually intimate the customer that your order is shipped.
This is the only problem with this app. If it's not sending an email before the order is shipped, its ok. However, the app should send an email once it's shipped.
Otherwise, the experience has been great.
À propos de cette application
Lancement
3 avril 2023
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Livraison locale , Gestion des commandes – autreConçue par Delhivery Pvt. Ltd.
À propos de Delhivery Pvt. Ltd.
Note moyenne : 2,9
4 ans d’expérience dans la création d’applications pour l’App Store de Shopify
Plot 5, Sector 44, Gurgaon, HR, 122002, IN