Delhivery ‑ Logistics Platform

Positive:
- Delivery One fulfills my requirements and is easy to use.
- Creating shipments takes just 30 seconds, and notifications are sent via WhatsApp and SMS to buyers.
- The Android and iOS apps allow buyers to track their shipments and request support for changes in mobile numbers and addresses within the city.
- Customer support is quick to address queries and provide assistance.

Improvement Suggestions:
- Integration of a pin code checker on Shopify product pages, along with expected delivery dates and a trust shield for sellers, would enhance transparency and trust.
- Merging Delhivery One B2C and B2B accounts respectively could streamline operations and improve user experience.

Negative:
- Delhivery B2B support is lacking, and merchant/customer support is poor.
- Lack of tracking information sent to recipients, and the cost of NDR WhatsApp notifications is higher than the market rate.
- NDR verification via IVR should be stopped due to recipients flagging numbers as spam, resulting in RTO instead of successful delivery.
- Delhivery High-Risk RTO buyer feature is not functioning properly.

Overall, while there are areas for improvement, I am currently satisfied with Delivery One for Shopify and would recommend it.

Single star is also high rated for this crap application. I synced my shopify website for the first time and recharged my account with Rs. 1000. I had 2 pending orders which got synced on the delhivery dashboard and they were showing as pending orders only. Once I packed the orders, I pressed the fulfill button for both the orders on shopify orders page. Both the orders disappeared from the Delhivery dashboard immediately. I could not find those orders anywhere on the Delhivery app. I waited till next day hoping that someone would come to pick the orders but nothing happened. I tried contacting the customer care but to my surprise, THERE IS NO CUSTOMER CARE PHONE NUMBER, CHAT or EMAIL through which we can reach out to Delhivery. There CEO Sahil Barua is living in his cocoon. All a customer can do is raise a ticket and wait for someone to reply back. They replied me back with a youtube link on how to connect Shopify and Delhivery which was not my issue as both the applications were already connected but the connection was still not working. At last, I called my local courier service provider who charged me less than what Delhivery was supposed to charge me. He gave me DTDC tracking which I put in the order details and it instantly generated a DTDC link which can be shared with the customer. PLEASE DONT INTEGRATE WITH DELHIVERY. THEY HAVE THE WORST CUSTOMER SERVICE ON THIS PLANET. PERIOD.

Hi i am also not able to generate AWB no. Asking to fill all customer data in a excel sheet and upload in delhivery app. It should capture automatically. Please help me in this because orders are pending from from last 4 days

Actually i have seen this app working properly, one of my know person was using this app. I have use this app on shopify platform on my friends shopify store. i am stuck in starting process, once i know the right process may be it will run smoothly without any error

Pathetic customer service experience and high charges, also no call support, I do not recommend this app go with Shiprocket or Nimbuspost they are much better in customer service and everything

Poor app - Shopify orders doesn't sync no matter how long you wait.

No customer support - they don't have a voice support.

Dead end ticket - I created a ticket for the same issue, it's been days and haven't received any update on the same. Though they self claim that the ticket response time is 3 hours - they forgot to mention as per which planet!