Delhivery ‑ Logistics Platform

Pathetic customer service experience and high charges, also no call support, I do not recommend this app go with Shiprocket or Nimbuspost they are much better in customer service and everything

App works the way it should. No problems in 1 month of usage

Fraud done, content of parcel stolen and complete mental harassment by them.

Service is fine, but there are many issues associated with Delhivery app -

1. Orders never sync automatically, we have to disconnect shopify channel & then connect it again, after 10 minutes, orders get synced.

2. No one came to know about the self collect packages. For example AWB number 4876010019121. I escalated that delivery is not happening, after 2 days they reverted that customer needs to collect package from nearby hub. Till the time we informed the customer, and he reached the hub to collect it, they marked it RTO, and customer didnt got his parcel.
If the TAT for package collection is 2 days, then support team should revert within 2-3 hours, so that we can get time to inform customer.

3. No support number - In case of any issue or escalation, there is no support number provided by delhivery, and we never able to discuss these issue with them

All your services are good. Except the below

1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon.

2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache

3) Return pickup charges is TWICE the amount of normal shipping charges.

4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.