Delhivery ‑ Logistics Platform

Why there is no option of 0 star rating? The worst customer support!! I ignored the reviews published here and installed and used it. However they proved the reviews perfectly true. The worst logistic partner till now. Too many lags and glitches in the website interface. Customer support replies on 6th day. Isn't that cool? They simply remarks the order as to be collected by the customer himself from the office. Pathetic!! They does not deserves a try!!

Absolutely terrible experience with Delhivery. This is my second consecutive shipment with serious issues, and it’s beyond frustrating.

In one case, they marked the shipment as "Delivered" and even sent a WhatsApp message to the customer confirming delivery—when in reality, the customer hadn’t received anything. The customer had to raise a complaint with us, and only then was the package delivered the next day. How can a logistics company be this careless?

In another instance, I waited the entire day for a pickup, only to receive a message at the end of the day claiming I was "not available"—which is completely false. No one even showed up.

Delhivery clearly lacks reliability, proper communication, and accountability. For a logistics company, that should be the bare minimum. If you value your time, business, or peace of mind, I’d strongly suggest avoiding Delhivery.

We are able to use delivery to schedule our shipments. However, some very basic functionality is missing.

1. Delhivery does not update status of payments It has collected from customers on Shopify.

2. While Shiprocket used to send customer notifications after every shipment, Delhivery doesn’t do it. Instead, they want us to subscribe to their per WhatsApp Service.

Terrible experience with Delivery! Their support team is completely useless—unresponsive, unhelpful, and takes forever to resolve even the smallest issues. Frequent cases of fraud have been reported, and packages often go missing or are marked as delivered when they’re not. It’s impossible to trust this service for reliable shipping. Stay away if you value your time and money!

By FAR - THE WORST SERVICE I HAVE EVER EXPERIENCED.
It's impossible to get to talk to a human, support tickets are easy to raise, but you'll be lucky to get someone to resolve them. I have a ticket open for a high value package they've lost from their warehouse for the last 5 days; they've taken 0 responsibility, they aren't giving me a number or a human I can talk to. A month ago, they lost 3 out of 14 boxes they were supposed to deliver from Delhi to Pune; they claimed that "We have opened the 14 boxes and adjusted them in the remaining 11"
1. That's not possible
2. Even if that was possible; what gives them the right to do that?
3. These items were worth over a 1,00,000/-. Till date, I haven't received a call/message from anyone and they close any ticket I open about it.

They take no responsibility for lost packages, their delivery executives deliver/pickup as per their will and not as per promised timelines, which leads to a harrowing experience for the customers.

I would rather spend 10-15% more than deal with Delhivery. It is genuinely terrible. PLEASE - If you have a new business; AVOID DELHIVERY LIKE THE PLAGUE. They will give you a whole other layer of headache on top of everything else you're already dealing with.