Delhivery ‑ Logistics Platform

There is absolutely no way to talk to a real agent at Delhivery. For the past one week, there have been no pickups at all, yet every day we receive a false update saying “shipper not available” when we are very much at our location with shipments ready.

Their customer support only gives copy-paste responses without solving the actual problem. The web app is in a terrible state pickup requests don’t even show properly in the dashboard.

No proper escalation, no accountability, and no way to directly connect with an agent or manager. For a company of this scale, this level of service is unacceptable.

Worst app and worst service!
shipment status is not changing to "Ready for Pickup" no matter how many times we click "Add to Pickup". This isn’t the first time we’ve faced this issue. No response to the tickets, and there is no real person to talk to.

This is for Leadership Team. We run thebakingtools.com and the past 72 hours in Amravati have damaged our brand—we’re now fielding constant customer calls about delayed parcels because pickups didn’t happen, staff said “no vehicle—self-drop”, and parcels can sit 2–3 days. Between 26–29 Aug 2025 we even cancelled ~200 orders to avoid further disappointment. There’s no fixed pickup window (11:00 AM–8:30 PM), a Hub vs Center blame loop, and no after-hours accountability. All POC are enjoyng holidays with not a single call or email to local office. This is for specially my POC Akash Nishad, Nikita Priyambada & Gauri Ganesh.