Delhivery ‑ Logistics Platform

Positive:
- Delivery One fulfills my requirements and is easy to use.
- Creating shipments takes just 30 seconds, and notifications are sent via WhatsApp and SMS to buyers.
- The Android and iOS apps allow buyers to track their shipments and request support for changes in mobile numbers and addresses within the city.
- Customer support is quick to address queries and provide assistance.

Improvement Suggestions:
- Integration of a pin code checker on Shopify product pages, along with expected delivery dates and a trust shield for sellers, would enhance transparency and trust.
- Merging Delhivery One B2C and B2B accounts respectively could streamline operations and improve user experience.

Negative:
- Delhivery B2B support is lacking, and merchant/customer support is poor.
- Lack of tracking information sent to recipients, and the cost of NDR WhatsApp notifications is higher than the market rate.
- NDR verification via IVR should be stopped due to recipients flagging numbers as spam, resulting in RTO instead of successful delivery.
- Delhivery High-Risk RTO buyer feature is not functioning properly.

Overall, while there are areas for improvement, I am currently satisfied with Delivery One for Shopify and would recommend it.

4876010021652 - Shipment is showing delivered, but customer is saying that they didnt received the physical product.

Escalated to delhivery courier, with ticket 1717423905891073, but no response from past 7 days.

Kindly provide update on this.

Worst Customer Service and cheating company. If you face an issue, no way to reach to them except ticket where we just get some standar machine response, but no resolution.
For an order, faced issues and requested call to talk to a rep many times. But no response.
Also cheating as they tamper the order and replace high price items with jumk. Very bad service.

Poor app - Shopify orders doesn't sync no matter how long you wait.

No customer support - they don't have a voice support.

Dead end ticket - I created a ticket for the same issue, it's been days and haven't received any update on the same. Though they self claim that the ticket response time is 3 hours - they forgot to mention as per which planet!

Hi i am also not able to generate AWB no. Asking to fill all customer data in a excel sheet and upload in delhivery app. It should capture automatically. Please help me in this because orders are pending from from last 4 days

Actually i have seen this app working properly, one of my know person was using this app. I have use this app on shopify platform on my friends shopify store. i am stuck in starting process, once i know the right process may be it will run smoothly without any error