Delhivery ‑ Logistics Platform

Delhivery ‑ Logistics Platform

Free to install. Additional charges may apply.
Rating (2.9)
Reviews

About this app

Launched

April 3, 2023

Languages

English

Grow your Direct To Consumer brand with Delhivery’s end-to-end logistics solutions

Deliver to India’s remotest corners with 18,500+ pin codes serviced via our 2900+ centers. Automate your entire shipping workflow across both domestic and international orders with one-click Shopify integration. With optimised solutions for faster and more reliable deliveries, you get assured COD remittance in 2 days. Integrate seamlessly across sales channels, reduce returns, and get COD remittance within 2 days. Get WhatsApp updates and a dedicated relationship manager for your service

Deliver to India’s remotest corners with 18,500+ pin codes serviced via our 2900+ centers. Automate your entire shipping workflow across both domestic and international orders with one-click Shopify integration. With optimised solutions for faster and more reliable deliveries, you get assured COD remittance in 2 days. Integrate seamlessly across sales channels, reduce returns, and get COD remittance within 2 days. Get WhatsApp updates and a dedicated relationship manager for your service more
  • Automated shipping workflow with one click Shopify Integration
  • Real-time shipment tracking and WhatsApp communication
  • Increase deliverability using our RTO predictor and Address intelligence system

Pricing

Free to install

Shipping rates start at Rs.30 per parcel excluding GST

Free to install

Shipping rates start at Rs.30 per parcel excluding GST

All charges are billed in USD.

35 reviews

Overall rating
2.9
Counts per rating level
  • 34% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 9% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 43% of ratings are 1 stars
April 26, 2024

Pathetic customer service experience and high charges, also no call support, I do not recommend this app go with Shiprocket or Nimbuspost they are much better in customer service and everything

IND Style
India
About 2 months using the app
May 22, 2024

Single star is also high rated for this crap application. I synced my shopify website for the first time and recharged my account with Rs. 1000. I had 2 pending orders which got synced on the delhivery dashboard and they were showing as pending orders only. Once I packed the orders, I pressed the fulfill button for both the orders on shopify orders page. Both the orders disappeared from the Delhivery dashboard immediately. I could not find those orders anywhere on the Delhivery app. I waited till next day hoping that someone would come to pick the orders but nothing happened. I tried contacting the customer care but to my surprise, THERE IS NO CUSTOMER CARE PHONE NUMBER, CHAT or EMAIL through which we can reach out to Delhivery. There CEO Sahil Barua is living in his cocoon. All a customer can do is raise a ticket and wait for someone to reply back. They replied me back with a youtube link on how to connect Shopify and Delhivery which was not my issue as both the applications were already connected but the connection was still not working. At last, I called my local courier service provider who charged me less than what Delhivery was supposed to charge me. He gave me DTDC tracking which I put in the order details and it instantly generated a DTDC link which can be shared with the customer. PLEASE DONT INTEGRATE WITH DELHIVERY. THEY HAVE THE WORST CUSTOMER SERVICE ON THIS PLANET. PERIOD.

Myshkaa
India
18 days using the app
March 14, 2024

Fraud done, content of parcel stolen and complete mental harassment by them.

itsmee.co
India
2 months using the app
April 22, 2024

My Experience is very poor with Delhivery in terms of linking with Shopify. I am still not able to link for the last two weeks despite creating two tickets. 

Very disappointed

JKP Books
India
17 days using the app
Delhivery Pvt. Ltd. replied May 10, 2024

We are so sorry this was your experience while trying to integrate our app. Our team has identified the issue and have fixed it. Your Shopify is successfully connected to Delhivery One. We shall continue to improve our services to get a better rating the next time

Edited March 9, 2024

Service is fine, but there are many issues associated with Delhivery app -

1. Orders never sync automatically, we have to disconnect shopify channel & then connect it again, after 10 minutes, orders get synced.

2. No one came to know about the self collect packages. For example AWB number 4876010019121. I escalated that delivery is not happening, after 2 days they reverted that customer needs to collect package from nearby hub. Till the time we informed the customer, and he reached the hub to collect it, they marked it RTO, and customer didnt got his parcel.
If the TAT for package collection is 2 days, then support team should revert within 2-3 hours, so that we can get time to inform customer.

3. No support number - In case of any issue or escalation, there is no support number provided by delhivery, and we never able to discuss these issue with them

Sahyog Wellness
India
3 months using the app

About this app

Launched

April 3, 2023

Languages

English

Built by Delhivery Pvt. Ltd.

About Delhivery Pvt. Ltd.

2.9 average rating

4 years building apps for the Shopify App Store

Plot 5, Sector 44, Gurgaon, HR, 122002, IN

Support

Send a message

integrations@delhivery.com

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