The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Home Sweet Home Pickle
Nothing against the functioning of the App and it's integration with Shopify. But the company,
Delhivery cheated us. They marked false attempts, as we contacted the customer about the order because Delhivery reported customer rescheduled. We were surprised that the customer did not receive any contact from them other than a text message that your order is out for delivery. We have come across that Delhivery makes more in RTO. They would not attempt to deliver but are happy to return the items after 4 to 5 days. When we complain, they say write an email. We are soon switching to another delivery provider.
The Account Manager, Anisia and Pankaj Rawat, do not take responsibility and would ask us to keep writing them when a ticket is generated for Support. We are looking out for a promising solution. If you're starting with a new business, and do not care about profits, go with them. If you're serious about business and wish to save money on Shipping Cost. Look for an alternative.
It surely is a helpful integration. A couple of points and this should work smoothly.
1. ORDER NUMBER or ORDER ID should be the same as Shopify. Now for any recon, the only hook is AWB which you've to manually tally and defies the whole purpose of integration and report generation. IT'S VERY IMPORTANT that you pass on this message to your Product Manager
2. If any fulfilled order is canceled there should be an option for order cancellation on your CL Dashboard and it should not just keep showing.
3. Report Generation should be there at the Shopify Page, if possible
4. Any return due to cancellation or refusal by customer should clearly be notified. It's difficult to trace every order otherwise. RETURNS ARE IMPORTANT AND NEED TO BE TRACKED.
This is the Best app of shipping i have ever used in india due to many reasons First of all they can also reduce shipping fees if you ship large amount of orders
and second thing about the speed they have very good shipping speed and panel is very easy to use and their support is too good especially i want to say thanks to akshay and chanchal sethi they are very good employee they always try to help you and always solve my problem related to weight disputes or any other issue
Thank you for your kind words Bettersdeal team! We hope to improve the app and keep the relationship strong with you through our services
The app is good. but need some more features in this app. like
1) Variant detail and quantity with the product description.
2) HSN Code.
3) Invoice no. should be the same as on the Shopify portal or there should be some option to set that.
Thank you for your review and the feedback. We have passed it on to our product team to work on.
Third class shipping company, they are cheating vendors. all staff is negligence. please do not trust.
Hi Anastya Overseas,
We are sorry you did not have a good experience with Delhivery. We will try to reach out to you and understand if we can do anything to resolve your issues.
Works well for me and seemly picks up the details from shopify....saves me about 1.5 hours of creating AWB every day!
I have been having trouble using the app on Chrome, but it works fine in safari.
It would be good to be able to send an automated email to the client when the manifest is generated, when the pick up is done and when delivery is expected - clients like to be informed on where their parcel is.
The service is good
But the app needs improvement.
I would like to get facilities like Indian logistic service app
Thank you for your feedback. We are working on improving features and will keep you posted regarding the same.
Their delivery boy opened our packet and stole the product. He handed over an empty packet to the client's watchman saying the product got lost. Furious client complained to us regarding his order. We confronted the delivery boy and he accepted his fault in front of his manager in Kolkata. After this, we have written several emails and made phone calls to the team to take an action and reimburse the product value, but there is no reply. They have stopped taking our calls and are taking no responsibility for this loss. Worst experience ever.
We apologize for the experience that you had with us. Our service team has investigated and resolved the matter. We will ensure that such incidents are not repeated in future.
Such a pathetic services they have.
1) My first Prepaid order didn't picked up even after 3 days of requesting pickup.
2) Support is not responding even after 4 days for enabling COD in my account.
3) Pick up boy is marking fake attempts.
Worst services. I used it. No Customer Support. In case of any issue nobody will cares you. If you will no one knows how much time they will take to reply. You will not get notified when Customer returns your orders you have to check it manually each Order everyday.
Delivery Charges are also Highest. And they don't tell you Delivery Charges that also you have to check manually using their Rate Calculator.
Such a worst service I got frustrated after using it.
I will never suggest anyone to use it ever.