We are about to launch our new business. Due to pathetic,non responsive service from Delhivery we are stuck since 5days now. We are ready with everything but our order is not getting displayed in delhivery app. We have been dropping them several mails but we are not getting any response. We are charged with high payments from Shopify and payment gateways as we are about to go Live but owing to such Worst service from Delhivery we are facing loss and helpless.

They are actually looters when someone who has a business account they don't care to reply or call them then I don't know how this company works. They charge Rs. 230 for an 80 gms parcel smaller than A4 size for a COD order which order value is Rs. 425... LOL... dumb people don't understand that who pays so much amount for a stupid envelope parcel. They ask clients like us to put Rs. 500 as a prepaid amount and then they deduct randomly from your account and when you email to their customer support they ask you to put details in an excel format and apply for a dispute. They come with no resolution or refund for any excess amount and keeps charging vaguely every time. If they have this attitude sooner or later their company will shut down because people are here to do business not to get looted by these dacoits. For 3 weeks I have been writing emails to their great customer support and no one is bothered. PATHETIC UNPROFESSIONAL COMPANY

Forget about the app, the worst service by delhivery. we are been associated with the delhivery from past couple months. we never thought of facing a pathetic response from the staff working with them. We are a honey selling firm based in vijayawada and entered agreement with delhivery. One of the package ordered by our customer supposed to be delivered on Sunday. But due to holiday, she asked to deliver on Monday i;e 19/10/2020. On Tuesday evening 20/10/2020, i received a mail stating that package is poorly packed and also updated in Portal. Customer has taken the picture and shared on digital platforms. The package is good,when they took from us. The package is good, when they called the customer to deliver. The package is good, after one day. After two days, they sent mail stating my package is poorly done. The product is honey and is in liquid state, which cannot be disguised the faults with packing. The people with gross negligence made a mistake and my firm's reputation is at stake. When i tried to talk about this issue, the concerned staff Mr. Sailendranath had cut the phone and not responding to our numbers. The recording is with us, how rude his behaviour was, while speaking about the issue.
We raised a complaint with consumer forum for the extraordinary response given by Mr. Shailendranath. Its been 7 days, no response from them. continuously sending mails but no response.
Its the fate, if people still use delhivery.