Recensioni (186)
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In base alla valutazione
Hi Team Somersault.life,
Thank you for your wonderful review!
Please feel free to reach out to us if you have any questions or need further assistance.
Best regards,
Thejus
Thank you for choosing DelightChat! We're here to make your communication and support experience seamless. If you ever need any assistance or have any questions, please don't hesitate to reach out. We’re always happy to help!
Hi Team Mima Kids,
Thank you for your rating. Let us know if there's anything else we can assist you with.
- Baz from DelightChat Support Team
Hi Team Masumi Mewawalla,
Thank you for your positive feedback! We’re glad to hear that you had a great experience with us. If there’s anything we can do to make it even better, please feel free to let us know. Your feedback is valuable, and we’re here to help however we can!
Regards,
Thejus
Hi Team Captain India,
Thank you for your positive feedback! We’re glad to hear that you had a good experience with us. If there’s anything we can do to make it even better, please feel free to let us know. Your feedback is valuable, and we’re here to help however we can!
Regards,
Thejus
Hi Team Mojaa Maroc,
Thank you for your fantastic review!
If you have any questions or need further assistance, please feel free to reach out.
Best regards,
Thejus
The help desk and team are very accommodating, although there is occasionally a delay in response times. It appears that there is a preference for resolving issues promptly once a ticket is assigned; however, I have higher expectations regarding the integration of artificial intelligence, as they are positioned to enhance automation processes.
Hi Team Mistree Sweets,
Thank you for your valuable feedback! We’re glad you find our team accommodating. We’re constantly working on improving our response times and exploring advanced AI features for better automation. Your insights help us get better. Let us know if there's anything else we can assist you with.
- Baz from DelightChat Support Team
Great Product and amazing support team
Hi Team Faun Walk,
Thank you for the wonderful feedback! We're thrilled to hear you're enjoying the product and that our support team has been helpful. Your satisfaction means a lot to us—we’re always here if you need anything!
Regards,
Thejus
I've been using this app to centralize and manage my emails, WhatsApp, and social media, and it’s an absolute game changer! The interface is incredibly intuitive and easy to use, making it seamless to switch between different communication channels. It saves me so much time and hassle by keeping everything in one place.
A special shoutout to the support team – they are truly exceptional! Anytime I've had an issue, they've been quick to respond and resolve it with efficiency and professionalism. It’s rare to find such prompt and reliable support these days.
100% recommended for anyone looking for an all-in-one communication solution!
Hi Team CENTRO MÉTODO GREZ,
Thank you so much for your amazing feedback! We’re thrilled to hear that DelightChat has been a game changer for centralizing and managing your communications across emails, WhatsApp, and social media. It’s wonderful to know that the intuitive interface is helping you save time and streamline your workflow.
We also appreciate your kind words about our support team! They work hard to provide quick and reliable assistance, and they'll be excited to hear your shoutout. Your recommendation means the world to us. If you ever need anything, we’re always here to help!
Regards,
Thejus
We have been using the app for more than 2 years. The experience has been nothing short of excellent!
The platform is user-friendly, making it easy to create and send emails. What stands out the most is the excellent customer support—anytime I've had a question or needed help, the team has been prompt and helpful.
DelightChat has become an essential tool for my day to day office work and I highly recommend it to anyone looking for a reliable and feature-rich email provider.
Hi Team Hardrock4X4,
Thank you so much for your fantastic feedback and for being with us for over two years! We’re thrilled to hear that you’ve had an excellent experience with DelightChat, and it’s wonderful to know that our platform has become an essential part of your daily workflow. We’re especially glad that our customer support has been prompt and helpful whenever you’ve needed assistance. Your recommendation means the world to us! If there’s anything else we can do to enhance your experience, don’t hesitate to reach out—we’re always here to help.
Regards,
Thejus
DelightChat's Business API is outstanding! It offers seamless integration, robust features, and exceptional support. The ease of setup and efficiency it brings to customer interactions is impressive. For top-tier performance and reliability, DelightChat’s API is unbeatable!
Hi Team Perfect Computer Agencies,
Thank you for your fantastic feedback! We’re thrilled to hear that you’re enjoying the WhatsApp Business API on DelightChat and that its seamless integration and robust features are enhancing your customer interactions. It’s great to know that the ease of setup and our support have met your expectations. We truly appreciate your kind words, and if you ever need further assistance, we’re always here to help!
Regards,
Thejus
We've been using Delightchat for about two years now, for all our communications starting with customer service and we needed a super efficient manager and this one has proven to be up to the task in terms of functionality and prompt response from the team in case of difficulties (Priya and Balaji in our case and thanks!)
Hi Team Stessil,
Thank you so much for your continued trust in DelightChat over the past two years! We're delighted to hear that our platform has met your needs for efficient communication and customer service management. Priya and Balaji will be thrilled to receive your kind mention—they take great pride in providing prompt and reliable support. We're always here to ensure you have the best experience possible. If you ever need anything, don't hesitate to reach out!"
Regards,
Thejus
Good experience
Hi Team Aymah,
Thank you for sharing your feedback! We're glad to hear that you had a good experience. If there's anything we can do to make your experience even better, please feel free to let us know. We're here to help!
Regards,
Thejus
Best-in-segment service with top-notch omnichat and WhatsApp Business API integration.
Hi Team Ipahad,
Thank you for taking the time to share your feedback! We're thrilled to hear that you found our service to be the best-in-segment, and we're delighted that you appreciated our top-notch omnichat and WhatsApp Business API integration.
Providing seamless communication solutions is a top priority for us, and it's rewarding to know that our efforts have met your expectations. If you have any further comments or suggestions, please don't hesitate to reach out. We're here to ensure your experience remains exceptional. Thank you again for choosing our service!
Regards,
Thejus
Hi Team Ace Vitals,
Thank you so much for your incredibly positive feedback! We greatly appreciate your support!
Your feedback truly inspire and motivate us to continue delivering top-notch services. If you have any further suggestions or if there's anything specific you love about the platform, feel free to share.
Regards,
Thejus
This is the most feature dense chat platform out there. I have tried all of them but the features in this app are just another league. I absolutely love this product. The team behind this is super super smart and prompt making it the best customer support of all the integrations including like of Google, Meta, Razorpay etc.
Hi Team Moshai,
Thank you so much for your incredibly positive feedback! We're thrilled to hear that you find our chat platform to be the most feature-dense and are delighted that you've had such a positive experience with our product.
Your words truly inspire and motivate us to continue delivering top-notch services. If you have any further suggestions or if there's anything specific you love about the platform, feel free to share. We greatly appreciate your support!
Regards,
Thejus
We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.
We here at DelightChat continuously strive towards our goals, and beautiful brands like yours, Michael, help us do that with greater zest. It was a pleasure to read your review. Thank you so much!
Wishing the best,
DelightChat
5/5 product and customer support. Does everything we would expect out of a CS tool at a sensible pricing. There's probably some room for improvement in the UI of the iOS app.
Thank you Skillmatics team for your kind words and for sharing the feedback. We have noted your feedback and will keep you posted.
Thanks,
Team DelightChat
I have been testing out DelightChat for the past 3 weeks and so far loving it! Customer support is Top Notch, going over and beyond to assist with any issues. As soon as I downloaded the app and got in touch with them, the support team created a WhatsApp group where I could message the team and they would immediately respond to any queries I had. The interface is very clean and pleasant, nicely designed and organised and for the wide array of features included I feel the price is well worth it. I would highly reccomend this app for anyone looking to centralise facebook, instagram, whatsapp and other social media into 1 place for easy communication with customers.
It's been an absolutely pleasure working with the wonderful team at Fior Hijabs. Thank you for taking out the time to leave your review, it means a lot to us.
Best Regards,
Team DelightChat
i must say i am quite happy with this app and its team. amazing full on support and they are always available. this has helped me to completely move to a CRM like delightchat and once again the team support is the best. hats off BAZ especially
Thank you EssentialHomeShop team for your kind words. I'm more than honoured!
Best Regards,
Baz
Absolutely love it! Customer support tasks now can be done quickly and easily with quick reply template and automated reply. We are now able to respond quicker and give a better customer support experience to our customers. I kid you not, give it a shot and you'll thank me later.
It has been an absolute joy and honour working with you all, SmarterPetSupplies Team. Thank you for continuing to place your trust in us. We are determined to continue delighting you and watch you grow!
Cheers,
Devina (Product Manager @DelightChat)
Better than Zendesk and Freshdesk. I've used all those and Delight is more intuitive and simple to use.
Recommended!
There is only an android app so I cannot review that. There are some bugs. I tried connecting social media channels and it says they've successfully connected. However, when I sent a test message to our IG account it did not come through the DelightChat dashboard. The app has great potential and I cannot wait for the IOS app.
Hi Soeur Co team, this is Preetam co-founder at DelightChat. Please accept my sincerest apologies for the trouble you faced.
I have replied to your email so that we can get on a call and resolve the problem where you are unable to access the app dashboard. I assure you, we will do everything to ensure you have a smooth experience from now on.
As for an app for Apple products, our iOS mobile app is releasing in the next 1 week. We will include you in the early access so that you can use DelightChat from the convenience of your phone.
I'll wait for your reply on the email.
Kind regards,
Preetam
The Nestery is an Indian marketplace for children's and parenting products. With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members of our rapidly growing team on one system to address any queries from customers, vendors and all other stake holders.
Working with DelightChat has been a really great experience. Whatever initial hiccups we experienced were immediately sorted by Sankalp and Preetam's team.
What we like:
1. Widget on website - Has made customer support more visible and accessible to our customers.
2. Inbuilt Fast replies and Shopify syncing - They sync with Shopify seamlessly and have inbuilt replies with dynamic fields for a lot of the repetitive queries that a customer tends to have in Ecommerce (Where is my order?!).
3. Costing is not per user and hence, more economical for small businesses who are scaling up.
What we are hoping to see in their next update:
1. A hyperlink that we can share to the widget for queries on channels like Insta DMS, which does not yet link to DC
2. Insta DM integration (coming by June end from what I hear).
Biggest plus of all - Their team is super responsive and easy to access on Whatsapp. Thank you Sankalp and Preetam for building this, and making life simpler for us at The Nestery! :)
Delightchat stands by its name. Whatsapp, FB and emails on a single panel has eased out our operations and increased our responsiveness.
Have been with them since SuperLemon, these guys have done really good work.
The team has been super responsive and helpful.
They know what the customer wants and they communicate in a way the customer understands it.
Great job guys!!
Thank you Sireesh for the wonderful review. It's been a pleasure working with mymillets over the months, learning about your business and helping you manage customer support. Thanks for being part of the DelightChat journey :)
Preetam,
Co-founder