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It's a very useful app, which helps us managing our customers and our marketing services much better and faster. Hope there was also an SMS option.
Great staff, always helpful with all our requests
Hi Simona,
Thank you for your wonderful review! We're thrilled to hear that our app has been very useful for managing your customers and marketing services more efficiently. Your feedback regarding an SMS option is duly noted, and passed on to the Product team for review.
We're also glad to hear that you've had a positive experience with our staff. Providing excellent customer service is a top priority for us, and we're always here to assist with any requests you may have. If you ever need further assistance or have any suggestions, please feel free to reach out. We appreciate your support!
Regards,
Thejus
One word for DelightChat, Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but we wanted something custom suited to our operations and to handle the high volume of tickets across multiple channels and that is where these guys stepped in. The team is very agile and the most amazing part is, whenever there is a blocker, their whole team steps in and solves it almost instantly. We cannot thank the DC team enough for introducing such a wonderful tool out there.
This is the most feature dense chat platform out there. I have tried all of them but the features in this app are just another league. I absolutely love this product. The team behind this is super super smart and prompt making it the best customer support of all the integrations including like of Google, Meta, Razorpay etc.
Hi Team Moshai,
Thank you so much for your incredibly positive feedback! We're thrilled to hear that you find our chat platform to be the most feature-dense and are delighted that you've had such a positive experience with our product.
Your words truly inspire and motivate us to continue delivering top-notch services. If you have any further suggestions or if there's anything specific you love about the platform, feel free to share. We greatly appreciate your support!
Regards,
Thejus
Delightchat stands by its name. Whatsapp, FB and emails on a single panel has eased out our operations and increased our responsiveness.
Have been with them since SuperLemon, these guys have done really good work.
The team has been super responsive and helpful.
They know what the customer wants and they communicate in a way the customer understands it.
Great job guys!!
Thank you Sireesh for the wonderful review. It's been a pleasure working with mymillets over the months, learning about your business and helping you manage customer support. Thanks for being part of the DelightChat journey :)
Preetam,
Co-founder
We loved it helped us a lot. We can reply to all your customers in one place, respond to the customer's comments too and the best thing which is magnificent is the automation rules that auto-response to your customers depending on their order status.
Big thanks team DarBeauty for your appreciation. We're soo glad you're finding value in DelightChat.
We built automation rules with care and I'm sure you would enjoy using these features too - quick replies and auto-assignment of tickets based on different conditions.
Cheers to more growth and happy customers :)
Devina,
Product Manager @DelightChat
easy to use & good support
Hi Rakshat,
Thank you for your review! We're thrilled to hear that you found our platform easy to use and that you received great support. If you ever need any further assistance or have any questions, feel free to reach out to us. We're always here to help!
Regards,
Thejus
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!
It's been wonderful working with the entire Sleepy Owl team, hearing your honest and thoughtful feedback which has helped us make DelightChat a better tool, one day at a time. We thank you for being onboard with us on this journey :)
Preetam,
Co-founder
Good experience
Hi Team Aymah,
Thank you for sharing your feedback! We're glad to hear that you had a good experience. If there's anything we can do to make your experience even better, please feel free to let us know. We're here to help!
Regards,
Thejus
Been using this app for over a month now, really like the fact that everything is in one window. from Order information (majorly for WISMO queries) to product links/images (for conversational commerce), its reduced our reply time and effort significantly. With Instagram DM's integration done last month, its really become a one place solution to engage and help our customers.
DelightChat is a must have tool if you have a Shopify store. To handle WhatsApp and all other support channels in one clean, highly automated tool is a head start. So far the support has been excellent. Highly recommend!
Hi Akshat,
Thank you for your kind words and recommendation! It's fantastic to hear that DelightChat has been an integral part of your Shopify operations for the past 11 months.
We're glad that our unified platform and automation features are making a difference in your workflow. Your praise for our support team is also greatly appreciated.
Thank you for choosing DelightChat, Akshat. We look forward to continuing our successful collaboration.
- DelightChat Team